Software Support Specialist

This person will provide Tier 1 support to internal employees, helping resolve hardware, software, and account-related issues while delivering an excellent customer experience. The role involves supporting Microsoft 365 environments, managing support tickets, assisting with employee onboarding and offboarding, troubleshooting day-to-day technical issues, and ensuring requests are resolved efficiently. You’ll work directly with end users, communicate updates on open issues, and collaborate with teammates to escalate and resolve more complex problems when needed.

Top Skills & Experience - Help Desk, Service Desk, or IT Support experience - Experience with a ticketing system (Jira, ServiceNow, Zendesk, etc.) - Microsoft 365 / Office 365 support - User onboarding and offboarding - Hardware and software troubleshooting - Strong customer service and communication skills - Ability to explain technical concepts to non-technical users - Attention to detail and process-oriented mindset - Azure experience is a plus Why It’s a Good Fit This is a great opportunity for someone who enjoys helping people, has a customer-first mentality, and wants to grow their career in IT support while working in a collaborative environment. The team values strong communication skills, professionalism, and a positive attitude just as much as technical ability. *Everforth Apex is a world-class IT services company that serves thousands of clients across the globe.

When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.* Everforth Apex uses a virtual recruiter as part of the application process. Click here{rel=”noopener noreferrer” target=”_blank”} for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy{rel=”noopener noreferrer” target=”_blank”} Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well s a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide. Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems. VEVRAA Federal Contractor. We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.