Payment Solutions Expert

Sunrun is looking for a passionate and talented Sr. Collections Specialist. Reporting to the Collections Supervisor, this position plays a critical role in supporting the daily operations of the Collections Department. This position will provide accounts receivable collections for existing customers. This is a key position and we are looking for a team player that can handle a multitude of duties/responsibilities, support cross-functional teams, and assist with special projects., * Daily review of A/R aging reports to identify delinquent invoices requiring immediate follow-up

• Contact delinquent customers by telephone, email, and letters according to collections policies
• Engage Sunrun customers with the highest level of professionalism
• Determine the reason for delinquency and work cooperatively with Sunrun Customers to resolve
• Thoroughly and accurately document all collection efforts for each assigned account
• Communicate regularly with leadership and peers on the status of accounts and escalations
• Ensure all assigned accounts are managed in a timely and accurate fashion
• Weekly review and reporting of collections metrics to track progress against monthly forecasted goals
• Support cross-functional projects and teams
• Provide accurate and timely reporting of performance metrics
• Complete other duties/tasks as assigned

• Bachelor’s degree preferred and a minimum of two years of collections, accounts receivable, or customer service experience required
• In lieu of a Bachelor’s degree, a minimum of 5 years equivalent work experience required
• Oracle Experience preferred
• Salesforce experience preferred
• Excellent verbal and written communication skills with the ability to effectively and appropriately interface with a variety of individuals or groups on a frequent basis
• Bi-lingual in Spanish is a plus
• Process-minded with the ability to problem solve, detect patterns, and give advice on trouble shooting
• Advanced Excel skills and an ability to work on complex issues
• The ability to work independently and under pressure to meet deadlines
• Highly organized, self-disciplined and possess the ability to work in a fast-paced environment with a willingness to learn

Physical Demands

• Ability to perform normal office duties
• Ability to operate office equipment including computers and determine accuracy of work
• Ability to interact and participate in meetings

Please note that the compensation information is made in good faith for this position only. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation. Please speak with your recruiter to learn more.

Starting salary/wage for this opportunity: $21.82 to $29.09

Compensation decisions will not be based on a candidate’s salary history. You can learn more here.