Sr ServiceNow Developer
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Role details
Tech stack
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Job description
Dashboard Scripting Operations Management Automation Innovation ServiceNow SolarWinds Market Data Coordinating Unit Testing Data Modeling Cloud Hosting Reconciliation Microsoft Azure Data Management System Software Ancient History Technical Design Ad Hoc Reporting Secret Clearance Glide (Software) Knowledge Transfer Workflow Management Amazon Web Services User Interface (UI) Workflow Automation Security Engineering Program Optimization IT Service Management Operational Efficiency Software Documentation Artificial Intelligence Configuration Management Product Family Engineering Software As A Service (SaaS) Extract Transform Load (ETL) Platform Design And Development Extensible Markup Language (XML) HyperText Markup Language (HTML) JavaScript (Programming Language) Configuration Management Databases Lightweight Directory Access Protocols Application Programming Interface (API) ServiceNow Certified Application Developer Information Technology Infrastructure Library Microsoft Intune (Mobile Device Management Software), * Platform Development: Designs, codes, debugs, documents, deploys, and maintains solutions on the ServiceNow platform in a highly efficient and effective manner.
- Process Automation: Develops and configures ServiceNow to automate internal Information Technology Infrastructure Library (ITIL) processes, ensuring operational efficiency across IT and business workflows.
- Module Engineering: Executes platform engineering (cloud-hosted and/or on-premise) focusing on ITSM Modules including Service Request, Incident, Problem, Change, and Configuration Management, alongside security and regulatory disciplines.
- Data & Code Optimization: Optimizes ServiceNow data models and table structures while actively participating in and applying strict coding standards and conventions to support consistency across the development team.
- Requirements Alignment: Reviews and applies requirements from internal and external teams, partnering closely with the business and IT to gather inputs and translate them into actionable ServiceNow configurations and implementations.
- Deployment & Migration: Assists with technical design, comprehensive documentation, and the secure migration of changes to production environments.
- Develop & Configure ITAM Modules: Build and enhance SAM Pro, HAM Pro, and SaaS Management modules, including normalization, reconciliation, entitlement models, and license metrics
- Integration & APIs: Create integrations with third-party tools (e.g., BellManage, SolarWinds, Xerox, LDAP, Forescout, Intune, AWS, Azure) using REST/SOAP APIs, Integration Hub, and MID Servers.
- Reporting & Data Management: Performs data loading and mapping; creates and enhances dashboards, ad-hoc reports, custom views, and scheduled jobs to track critical system metrics.
- Workflow Automation: Use Flow Designer, Business Rules, Client Scripts, and Scoped Apps to automate asset lifecycle processes (e.g., receiving, assignment, disposal)
- Carry out unit testing and resolve defects to ensure high-quality deliverables.
- Partners closely with the business and IT teams gather input to support ongoing business needs for ServiceNow configuration, implementation, and support.
- Schedules, installations, and tests system software upgrade.
- Performs other related duties and projects as business needs require at direction of management.
- Documentation & Training: Prepare technical and user documentation, and provide knowledge transfer to new team members., DevOps FedRAMP Equities Force.Com Pipelines Operations Leadership Automation Governance Innovation Salesforce
Requirements
- Requires a Bachelors degree and 8+ years of prior relevant experience or a Masters degree with 6+ years of prior relevant experience additional years of experience will be accepted in lieu of a degree.
- Requires a current DoD Secret clearance.
- At least 4 years of ServiceNow development and scripting experience (JavaScript, Glide APIs, HTML, XML), with deep proficiency in Flow Designer, IntegrationHub, and API integrations.
- ServiceNow Certifications
- ServiceNow Certified System Administrator or ServiceNow Certified Application Developer, required.
- Strong expertise in ITAM (SAM/HAM) and ITOM (CMDB, Discovery, Service Mapping) modules.
- Proven experience in large-scale ServiceNow implementations and platform governance.
- ServiceNow Expertise: Strong knowledge of ServiceNow Suite (ITSM, ITOM, ITAM), workflows, business rules, client scripts, UI policies, and portal development)
- Knowledge of AI integration within ServiceNow, including Now Assist and AI Agents.
You Might Also Have:
- Master’s degree in IT or a related field.
- Certified Application Developer.
- ITIL v4 Foundations Certification.
- Advanced ServiceNow Certifications: Certified Implementation Specialist (CIS) in ITSM., Code Review Scalability Market Data Visualforce Page Layout Data Quality Unit Testing Communication Data Modeling Data Migration Salesforce API Version Control Problem Solving Data Management Solution Design Salesforce Apex Ancient History Salesforce Flow Computer Science Technical Design Agile Methodology Data Architecture Strategic Roadmaps Scalability Design Root Cause Analysis Development Testing Knowledge Management Technical Leadership Predictive Analytics Business Requirements Solution Architecture Requirements Analysis Information Technology Digital Transformation Salesforce Development Artificial Intelligence Enterprise Architecture Application Development Event-Driven Programming Salesforce Certification Lightning Web Components Web Application Development Salesforce Experience Cloud Cascading Style Sheets (CSS) Enterprise Application Software Software Development Life Cycle Customer Relationship Management Troubleshooting (Problem Solving) JavaScript (Programming Language) Application Programming Interface (API) Salesforce Object Query Language (SOQL) Salesforce Object Search Language (SOSL) +0, DevOps Dashboard, Scripting DevSecOps Operations Leadership Management Innovation ServiceNow Multitasking Data Quality Apache Kafka Communication Virtual Teams Prioritization Data Migration Professionalism Test Automation Customer Service Business Process Computer Science Software Systems Order Management Secret Clearance Agile Methodology CompTIA Security+ Computer Networks Business Valuation Telecommunications Security Clearance Workflow Management Systems Engineering Amazon Web Services Information Systems Workflow Automation ITIL Certifications Testing Methodology User Experience (UX) Willingness To Learn Technological Change Atlassian Confluence IT Service Management Business Requirements Continuous Deployment Full Stack Development Software Documentation Engineering Management Digital Transformation Continuous Integration Artificial Intelligence Business Transformation Customer Data Management Configuration Management Order Management Systems IAT Level II Certification Telecommunications Networks Git (Version Control System) Scrum (Software Development) ITIL Foundation Certification Test-Driven Development (TDD) Business Process Reengineering Network Performance Management IBM Tivoli Management Framework Troubleshooting (Problem Solving) JavaScript (Programming Language) Configuration Management Databases Telecommunications Management Networks, JQuery, Teamwork Equities Debugging Scripting Operations Management Automation Creativity ServiceNow Positivity Proactivity Market Data Unit Testing Self-Starter Communication Presentations Team Oriented Test Automation Software Design Ancient History Customer Service Glide (Software) Agile Methodology Security Policies Project Management Release Management Workflow Management System Requirements User Interface (UI) Service Improvement Data Transformation HR Service Delivery Software Development Single Sign-On (SSO) Willingness To Learn Systems Architecture Architectural Design Project Documentation IT Service Management Organizational Skills Project Status Reports Public Trust Clearance Angular (Web Framework) Application Development Customer Service Management Cascading Style Sheets (CSS) Scrum (Software Development) ITIL Foundation Certification Continuous Improvement Process Organizational Change Management JavaScript (Programming Language) Configuration Management Databases Application Programming Interface (API) ServiceNow Certified Application Developer ServiceNow Certified Implementation Specialist (CIS) Advanced Cardiovascular Life Support (ACLS) Certification +0
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Benefits & conditions
Pay and benefits are fundamental to any career decision. That’s why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits .
About the company
Leidos is a FORTUNE 500 company bringing a mix of innovative technology and sector expertise to customers in the national security, engineering, and health industries. At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business., Leidos is seeking an experienced ServiceNow Developer to join our Strategic Operations Project Team that is chartered to transition AFDW ITSM BMC Helix to ServiceNow.
As a ServiceNow Developer, you will be the hands-on engineering force behind the IT Service Management (ITSM) modernization efforts for the Air Force District of Washington (AFDW) and the Department of the Air Force (DAF). Working in close coordination with architects and business stakeholders, you will build, configure, and deploy the automated workflows, custom applications, and system integrations that replace legacy, siloed processes. Your ability to write clean code, establish modern API integrations, and leverage ServiceNow out-of-the-box capabilities is vital to delivering secure, efficient, and user-centric solutions that directly support DAF mission readiness and day-to-day operations., If you’re looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We’re not hiring followers. We’re recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We’re already at step 30 - and moving faster than anyone else dares., Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com .
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