ServiceNow Administrator / Architect

The ServiceNow Administrator / Architect to lead the administration, configuration, and optimization of our newly implemented ServiceNow platform. This is a critical role as we partner with an external implementer to configure and deploy ServiceNow across multiple modules (ITSM, ITOM, ITAM, CSM). The ideal candidate will help drive long-term platform strategy, ensure operational excellence, and become the internal subject matter expert as we scale our use of the platform.

What You’ll Be Doing: 1. Module Configuration and Customization:

• Configure and maintain ServiceNow modules including: o ITSM: Incident, Problem, Change, Service Catalog, Knowledge o ITOM: CMDB, Discovery o ITAM: Hardware and Software Asset Management o CSM: Customer Service Management

• Develop and support custom applications, workflows, UI policies, business rules, and UI actions using ServiceNow Studio and Flow Designer.
• Create and maintain custom roles, forms, views, and reports to support evolving business needs. 2. Platform Administration:
• Oversee all aspects of the ServiceNow platform, including updates, patches, configurations, and daily maintenance.
• Monitor platform performance, health, and security; identify and remediate operational issues.
• Manage user roles, access control, data integrity, and compliance with internal IT security policies. 3. Security and Compliance:
• Implement role-based access controls, data encryption, and compliance configurations in line with organizational security policies.
• Support internal and external audits by ensuring configuration and documentation are aligned with compliance requirements. 4. Integration and Automation:
• Integrate ServiceNow with external systems and applications via REST/SOAP APIs and other integration tools.
• Automate manual processes to improve efficiency and reduce operational overhead. 5. Data Management:
• Ensure data accuracy and consistency through import sets, transform maps, and regular audits.
• Design and maintain dashboards, performance analytics, and scheduled reports to support decision-making and operational transparency. 6. Continuous Improvement:
• Stay current with ServiceNow releases, features, and industry best practices.
• Identify and propose enhancements to improve platform performance, user experience, and business outcomes.
• Participate in planning, testing, and rollout of upgrades and new features.

You are a self-driven, conscientious, fiscally responsible, self-aware, passionate and compassionate professional. You are comfortable with ambiguity, eternally curious, and love problem solving. You operate as an owner and work with a growth mindset. You are extremely productive on your own, and act as a multiplier collaborating with others. You are tireless in questioning the status quo and pursue the best answers to the hardest problems to the benefit of the business. Your focus is strong and capable of context switching and pivoting with the business. In the vacuum of leadership, you assume it., * Bachelor’s degree in computer science, Information Technology, or a related field.

• 3+ years of hands-on experience as a ServiceNow Administrator in a corporate environment.

Certifications (Preferred but not required):

• ServiceNow Certified System Administrator (CSA) - required
• ServiceNow Certified Implementation Specialist - preferred
• ITIL v4 Foundation certification - preferred

Technical Skills:

• Strong proficiency in JavaScript, HTML, CSS, and other scripting languages used within ServiceNow.
• Experience with REST, SOAP, LDAP, and other integration technologies.
• Familiarity with ServiceNow modules: ITSM, ITOM, ITAM, and CSM.

• Experience with ServiceNow Studio, Flow Designer, and Performance Analytics.

• Knowledge of cloud platforms and services is a plus.

Specialized Skills:

• Strong problem-solving skills with keen attention to detail.
• Effective communicator with the ability to collaborate across technical and non-technical teams.
• Comfortable working in fast-paced, dynamic environments with shifting priorities.
• Proficient with MDM tools such as Intune, JAMF, and SCCM.
• Quick to learn and adapt to emerging technologies and applications.
• Experienced in automating processes using scripting languages like PowerShell.
• Capable of translating technical specifications into clear, actionable, non-technical requirements.
• Contributes to process documentation and provides training support as needed., Access Control, Application Programming Interface (API), Asset Management Software, Automotive Sales, Best Practices, Business Support, CSS (Cascading Style Sheet), Cloud Computing, Communication Skills, Compensation and Benefits, Computer Science, Computer Security, Continuous Improvement, Credit Union, Cryptography, Customer Service Management, Data Management, Data Quality, Decision Support, Detail Oriented, Documentation, Ecosystems, Emerging Technology, External Audit, Financial Operations, HTML (HyperText Markup Language), IT Service Management (ITSM), ITIL (IT Infrastructure Library), Information Technology & Information Systems, Internal Audit, JavaScript, LDAP (Lightweight Directory Access Protocol), Leadership, Loans, Manufacturing Data Management, Operational Strategy, Performance Analysis, Performance Management, Problem Solving Skills, Process Improvement, REST (Representational State Transfer), Regulatory Compliance, Reporting Dashboards, SOAP (Simple Object Access Protocol), Scripting (Scripting Languages), Security Compliance, ServiceNow, Software Administration, Software Patches, Software as a Service (SaaS), System Center Configuration Manager (SCCM), Systems Administration/Management, Team Player, Testing, Training/Teaching, User Interface/Experience (UI/UX), Windows PowerShell

• Flexible Working Environment
• Paid Time Off
• 401k (8% match)
• College Tuition Benefits/ Tuition Reimbursement
• Good Benefits options
• Company Culture! Cultural and Holiday celebrations, Theme days like Star Wars Day & Bring your Kids to Work Day, Monthly Townhalls and Quarterly Company Meetings that ensure awareness, inclusion, and transparency.

The starting salary range for this full-time position in Irvine, CA is $128600 - $160800 per year. This base pay will take into consideration internal equity, candidate’s geographic region, job-related knowledge and experience among other factors. Origence maintains a highly competitive compensation program. Under company guidelines, this position is eligible for an annual bonus to provide an incentive to achieve targeted goals. Bonuses are awarded at company’s discretion on an individual basis.

With 30 years at the forefront of fintech innovation, we specialize in SaaS lending solutions that lead the industry. Our core mission is customer-centric, focusing on empowering Credit Unions across the United States with the tools to offer accessible, competitive lending services. We’re deeply committed to enhancing the financial ecosystem for a broad network of credit unions, members and auto dealers. We invest in our greatest assets, our employees, and foster a culture of innovation and ownership through freedom and responsibility. We celebrate fiscal accountability, operational rigor and efficiency to create a sustainably healthy and robust business for the long term.