Application Support Engineer

You will work across a broad technology stack (mainframe, distributed systems, cloud, databases, ETL) and partner closely with engineering, infrastructure, and business teams to ensure seamless production operations.

Your Primary Responsibilities:

• Provide production/application support across mission-critical risk platforms
• Monitor systems, triage alerts, and resolve incidents end-to-end
• Perform root cause analysis (RCA) and drive permanent fixes
• Troubleshoot across UI, services, databases, and batch processing layers
• Support and monitor batch workflows (margin & intraday processing)
• Execute SQL queries for data analysis and issue resolution
• Drive incident, problem, and change management (ITIL processes)
• Participate in release, deployment, and operational readiness activities
• Maintain and enhance runbooks, knowledge articles, and documentation
• Identify recurring issues, stability gaps, and automation opportunities
• Collaborate with global teams and stakeholders for production stability
• Participate in on-call and weekend rotation support

• Bachelor’s degree preferred or equivalent practical experience
• 6-8 years of experience in application or production support environments

Talent Needed for Success

• Strong experience with Unix/Linux systems and production troubleshooting
• Hands-on experience with databases (Oracle, Snowflake, or similar) and SQL
• Exposure to ETL tools (Informatica, Talend, or similar)
• Experience with cloud platforms (AWS, Azure, OpenShift, or similar)
• Working knowledge of Java and/or Python (debugging and understanding code flows)
• Experience with monitoring, alerting, and incident management tools
• Familiarity with batch processing and scheduling systems
• Understanding of APIs, distributed systems, and application architecture
• Strong analytical and problem-solving skills across complex environments
• Ability to effectively communicate with both technical and business stakeholders

Preferred Skills

• Experience supporting financial services or risk platforms
• Exposure to mainframe environments
• Understanding of SRE or production engineering practices
• Experience supporting high-volume, large-scale platforms

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance., With over 50 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From 20 locations around the world, DTCC, through its subsidiaries, automates, centralizes, and standardizes the processing of financial transactions, mitigating risk, increasing transparency, enhancing performance and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm innovates purposefully, simplifying the complexities of clearing, settlement, asset servicing, transaction processing, trade reporting and data services across asset classes, bringing enhanced resilience and soundness to existing financial markets while advancing the digital asset ecosystem. In 2024, DTCC’s subsidiaries processed securities transactions valued at U.S. $3.7 quadrillion and its depository subsidiary provided custody and asset servicing for securities issues from over 150 countries and territories valued at U.S. $99 trillion. DTCC’s Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes more than 25 billion messages annually. To learn more, please visit us at www.dtcc.com or connect with us on LinkedIn , X , YouTube , Facebook and Instagram .

DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.

Learn more about Clearance and Settlement by clicking here .

About the Team

Serves as a dedicated technology resource for advancing DTCC’s business opportunities and providing industry thought leadership for leveraging new technology. The goal of this new department is to partner internally with IT, our business and regulatory divisions and externally with clients, regulators, and fintech vendors, to help build new platforms and business models to advance DTCC’s mission to support the financial markets.