Production Support Senior Analyst

In this role, you will build, customize, and scale DTCC’s Enterprise Architecture Platform (EAP) by developing integrations, analytics, and automation solutions that enable enterprise-wide insights and decision-making. Working at the intersection of architecture, data and technology, you will deliver scalable platform capabilities and integrations across critical enterprise systems, improving data reliability, platform performance, and user experience. Your work will enable teams to access trusted, connected insights across processes, applications, and enterprise metadata, while playing a key role in driving EAP adoption and advancing DTCC’s ability to operate with data-driven, transparent, and resilient processes at scale.

Your Primary Responsibilities:

• Design, build, and enhance platform capabilities across HOPEX and EA Insights (Power BI), including custom configurations, workflows, and feature extensions.
• Develop and maintain data pipelines and integrations using SQL, Python, and APIs to connect authoritative systems (e.g., Archer, ServiceNow, HCM, Process Unity, JIRA, NAVEX).
• Translate business and architecture into technical solutions, partnering with stakeholders and DTCC teams to deliver scalable platform enhancements.
• Deliver enterprise-grade reporting and analytics by building semantic models, reusable datasets, and dashboards that drive insights (e.g. automation, risk concentration, process metrics).
• Own platform customization and configuration, including metadata models, taxonomies, and governance workflows within HOPEX and related tools.
• Troubleshoot and optimize platform performance, identifying root causes across data, integrations, and system configurations and implementing sustainable fixes.
• Support and evolve the platform support model (intake, office hours, defect triage), while continuously improving user experience and adoption.
• Identify and prototype advanced capabilities (e.g., process mining, data lineage, AI-enabled insights) aligned to the EAP roadmap.
• Create and deliver clear, executive-ready materials (demos, walkthroughs, documentation) to communicate technical solutions to both technical and non-technical stakeholders.

• Minimum of 2 years of experience in platform engineering, data/BI development, system integration or technical product delivery
• Bachelor’s degree is preferred in Computer Science, Information Systems, Engineering, or related fields (or equivalent work experience)
• Experience working with APIs, integrations, and data pipelines (ETL/ELT patterns, data movement across systems)
• Experience with BI/ reporting tools (Power BI preferred), including semantic models, data modeling, and dashboard development
• Strong troubleshooting and analytical skills, with the ability to diagnose issues across data, system, and configurations
• Experience working in agile environments, managing backlog items, and delivering iterative enhancements
• Strong communication and presentation skills, with the ability to explain technical concepts clearly to non-technical stakeholders

Full time

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Enterprise Services comprises of multiple business platforms including Client Services, Global Business Operations, Business Architecture, Data Strategy and Analytics, and Digital Services, which report into the Chief of Enterprise Services. These grouped platforms enable the business to optimize delivery for clients, generate efficiencies and resilience, and enable consistency in the business digitization strategy, processes and end-to-end best practices.

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee)., * Opportunity to help build and scale a new enterprise platform, delivering core tooling, integrations, and insights that influence decision-making across DTCC.
• Hands-on ownership of platform operations and continuous improvement, including enhancements, releases, and performance optimization.
• Exposure to senior architects, product leaders, engineering teams, and enterprise stakeholders through cross-functional delivery and adoption initiatives.
• A growth environment with clear development pathways, building expertise in enterprise platforms, BI enablement, and integration patterns.

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.