Desktop Support Analyst

Operating Systems Business Valuation Local Area Networks Inventory Management Systems Architecture Full Stack Development Artificial Intelligence Business Transformation Android (Operating System) Verbal Communication Skills Virtual Private Networks (VPN), The ideal candidate is an energetic, individual contributor who is eager to apply his or her outstanding customer service skills and well-rounded technical experience in a team that provides support to employees in North America.

This person will split their time between providing Tier II onsite Desktop Support for their local market and providing Tier I Virtual Chat support for remote users.

Responsibilities:

• Day-to-day support operations for the end user in various support methods

o Onsite Support

o Lounge Support

o Remote Support

o Chat Support

• Support of global workforce both onsite and remote workers

• Ensuring data integrity in the Asset Management system

o Perform asset management tasks, inventory, audits and disposals at their site

• Proactively refresh End of Life (EOL) systems

• Provision computer assets in the new hire on boarding process both onsite and remote

• Monitor and remediate client health (SCCM, Anti-virus and related)

• Supporting video & teleconferencing hardware

• Set-up and Removal of hardware and software

• Provide timely updates to our customers and tickets

• Enable accurate procurement requests and inventory management including auditing and reporting while maintaining our standards

• Accurately update and close tickets on time and within service levels

• Monitor support queue tickets and chat volumes daily

• Support the Knowledge base and ensure articles are accurate and update or flag to KB Manager for review

• Support video and teleconference technology, printers and various brands of hardware (Windows and Mac)

• Become a trusted advisor who consults with users on best practices and recommended courses of action

• Resolve issues confidently and quickly in an walkup IT lounge environment or remote chat sessions

• Learn, implement and train others on new technologies

• Other duties as assigned, Unix Jamf Linux Mac OS Auditing Operations Management ServiceNow Wireless LAN Data Integrity Desktop Support Windows Support Active Directory Asset Management Operating Systems Business Valuation Local Area Networks Lifecycle Management Systems Architecture Full Stack Development Artificial Intelligence Business Transformation Virtual Private Networks (VPN) Troubleshooting (Problem Solving) Transmission Control Protocol (TCP) +0, Operating Systems Business Valuation Local Area Networks Inventory Management Systems Architecture Full Stack Development Artificial Intelligence Business Transformation Android (Operating System) Verbal Communication Skills Virtual Private Networks (VPN) +0

Linux TCP/IP Auditing Energetic Apple IOS Operations Leadership Management Innovation Procurement Multitasking Wireless LAN Communication Data Integrity Time Management Problem Solving Desktop Support Customer Service Active Directory Asset Management, * 2+ years of desktop support experience, preferably in a medium to large end user environment

• Be able to work from corporate office and remotely as schedule demands

• Knowledge of universal client image creation, management and testing

• Experience with ticketing systems, active directory, VPN solutions, WLAN, LAN and basic knowledge of TCP/IP

• Proven ability working with cross functional teams

• Knowledge of client and server operating systems, and machine architectures in a Windows environment.

• Knowledge of client and system architecture for Mac is preferred.

• Exceptional verbal and written communication skills focused on ensuring customer satisfaction.

• Proven problem-solving skills with an emphasis on quick problem resolution for a highly technical user base

• Keep abreast of technological changes/innovation and identify how they can be applied in support of company goals.

• Expertise in configuration and use of iOS and Android devices

• Clear written and verbal communication skills

• Proficient with Windows and Mac hardware and operating systems - Unix\Linux a plus

• Organized and time management

• Ability to multi-task

• Must lift up to 50lbs, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., Advising Operations Management Multitasking Communication Issue Tracking System Imaging Detail Oriented Professionalism Time Management Desktop Support User Assistance Customer Service Technical Acumen Operating Systems Technical Support Help Desk Support Video Conferencing Peripheral Devices Business Valuation Technical Curiosity Endpoint Management Smartphone Operation Device Configuration Remote Access Systems Full Stack Development Artificial Intelligence Technical Documentation Business Transformation Hardware Troubleshooting Remote Technical Support Balancing (Ledger/Billing) Verbal Communication Skills Troubleshooting (Problem Solving) +0

Google IT Support, Unix Linux TCP/IP Auditing Energetic Apple IOS Operations Leadership Management Innovation Procurement Multitasking Wireless LAN Communication Data Integrity Time Management Problem Solving Desktop Support Customer Service Active Directory Asset Management

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.