Deskside Support

Our IT team operates as a business partner proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver the services and solutions that help everyone to be more productive and enable innovation.

Infrastructure:

Associates in this role will function as information technology (IT) professionals serving as technical liaison and participate in or oversee a variety of analytical and technical assignments that provide for problem diagnosis and solutions documentation, implementation, administration, support, and maintenance of a variety of hardware, software, and network products in an information technology infrastructure environment. Serve as a liaison between other technical staff, management, users, and vendors regarding service requests, usage, standards, security, and other technical matters. Provide onsite or remote access diagnoses and resolution of computer hardware and software problems.

Deskside Support:

Associate will also be required to be an expert in Deskside Support operations able to analyze, evaluate and diagnose very complex technical problems in a minimum period of time. The work may involve implementing new technologies and procedures, integration and configuration work and responding to complex client problems. All tasks should be completed in line with company technical and quality standards and procedures and to provide a high degree of customer satisfaction.

Project Management:

Responsible for technical leadership, project management and execution to achieve customer satisfaction, operational and financial success. Ensure resources are in place and manage the activities of staff, ensuring that they have the required information, equipment and tools necessary (i.e. schedules, procedure documentation, parts etc.) to complete the project. Candidates must be a self-starter that can operate independently and autonomously.

Mac OS Firewall Apple IOS Operations Management Innovation Compassion Resourcing Self-Starter Detail Oriented Cloud Computing Customer Service Telephone Skills Staff Management Deskside Support Network Security Computer Hardware IT Infrastructure Demand Management Project Management Software Development Meeting Facilitation Contingent Workforce Technical Leadership Remote Access Systems Server Administration, * High school diploma required.

• Bachelor’s degree preferred, or an equivalent combination of education and relevant experience.

Required Experience and Skills:

• Minimum 5 years of experience in IT support or a related discipline (Windows, macOS, and iOS).
• Basic understanding of Artificial Intelligence (AI) and its application to enhance productivity.
• Minimum 5 years of experience supporting remote locations.

Preferred Experience and Skills:

• Experience in Networking, Server Administration, Telephony, and Mobile Device Management (MDM).
• Additional experience supporting complex IT environments and remote workforce operations.

25% travel required.

Required Skills: Cloud Computing, Configuration Management (CM), Customer-Focused, Demand Management, Detail-Oriented, DevOps, Firewall Management, ITIL Management, ITIL Service Delivery, IT Infrastructure Management, Meeting Facilitation, Network Security, Service Delivery, Software Development, Systems Architecture, Apple IOS Operations Management Innovation Compassion Resourcing Self-Starter Detail Oriented Cloud Computing Customer Service Telephone Skills Staff Management Deskside Support Network Security Computer Hardware IT Infrastructure Demand Management Project Management Software Development Meeting Facilitation Contingent Workforce Technical Leadership Remote Access Systems Server Administration Information Technology Artificial Intelligence Configuration Management Mobile Device Management, DevOps Mac OS Firewall Apple IOS Operations Management Innovation Compassion Resourcing Self-Starter Detail Oriented Cloud Computing Customer Service Telephone Skills Staff Management Deskside Support Network Security Computer Hardware IT Infrastructure Demand Management Project Management Software Development Meeting Facilitation Contingent Workforce Technical Leadership Remote Access Systems Server Administration

We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

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The salary range for this role is $87,300.00 - $137,400.00

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.