Power BI Operations Data Entry

As a Business Support Specialist with Spraying Systems Co.’s Industrial Division, you’ll be a vital part of our team-serving as the primary point of contact for our industrial customers across multiple sectors. We’re looking for a driven, detail-oriented professional with prior experience in industrial, manufacturing, or technical environments who can deliver exceptional service, strengthen relationships, and help drive growth. This role is on-site in our Birmingham AL office. Key Responsibilities Customer Relationship Management · Build and maintain strong relationships with industrial and OEM customers, ensuring loyalty and long-term satisfaction. · Proactively identify opportunities to support customer operations and promote product solutions. · Maintain detailed, accurate customer information and activity records in the CRM system. Customer Interaction & Technical Support · Respond promptly and professionally to customer inquiries via phone, email, and other channels. · Provide accurate quotes, process orders, and answer product or application questions with confidence. · Translate technical needs into effective product recommendations, leveraging your industrial experience. · Monitor and communicate account receivables and payment statuses where applicable. Order Management · Enter and manage orders accurately using WebERP and internal platforms. · Confirm pricing, terms, lead times, and product details to ensure error-free order fulfillment. · Partner with logistics and production teams to ensure timely shipment and delivery. · Identify and suggest process improvements that enhance order flow and customer satisfaction. Cross-Functional Collaboration · Work closely with sales engineers, outside reps, and corporate personnel to deliver seamless service. · Coordinate between departments to resolve issues quickly and efficiently. · Support territory managers and participate in projects that promote customer engagement and retention. Communication &, Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Shop Helper Aerotek

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Hoover, AL*On-Site, Visionary Scheduling Innovation Scalability Coordinating Professionalism Electric Utility Community Outreach Budget Development Telecommunications Utility Engineering Electrical Engineering Artificial Intelligence Engineering Design Process MicroStation (CAD Design Software) +0 Login | JoinContact

Communication Detail Oriented Professionalism Microsoft Excel Technical Sales Customer Service Microsoft Office Customer Support Order Management Order Fulfillment Microsoft Outlook Technical Support Product Promotion Solution-Oriented Customer Inquiries Customer Engagement Process Improvement Accounts Receivable Organizational Skills Microsoft Dynamics CRM Artificial Intelligence Business Support Systems Order Management Systems Enterprise Resource Planning Cross-Functional Collaboration Customer Relationship Management, Professionalism · Maintain a positive, solutions-oriented approach in every customer interaction. · Communicate clearly, concisely, and respectfully across teams and time zones. · Represent Spraying Systems Co. as a trusted technical resource and reliable partner. Qualifications Required · 2+ years of experience in an industrial, manufacturing, or technical sales/service environment (e.g., process equipment, fluid handling, spray technology, or related fields). · Strong organizational skills and attention to detail. · Proficiency with Microsoft Office (especially Excel and Outlook). · Excellent verbal and written communication skills. · Proven ability to manage multiple priorities and work independently once trained. Preferred · Experience using Microsoft CRM and Power BI for tracking and reporting. · Familiarity with ERP systems (especially WebERP or similar). · Prior experience supporting field sales or industrial customers. · Comfort with collections and A/R follow-up is a plus. Training & Development · On-site training from our Regional Customer Support Leader, along with our experienced Industrial Division team. · Additional training opportunities in our Wheaton, IL headquarters. · Access to Spray University online courses, mentorship, and ongoing professional development. Schedule & Work Environment · Standard hours: Monday - Friday, 8:00 AM - 4:30 PM (CST) · Occasional travel to corporate offices/sales offices required. Why Join Spraying Systems Co.? · Industry leader in spray technology and fluid handling solutions for over 80 years. · Collaborative, supportive culture that values technical expertise and customer service excellence. · Opportunities for growth within a global organization that invests in your development.

Skills

Customer service, Service, Microsoft office, customer relationship management, order management, technical support, data entry, customer interaction, power bi, collections accounts receivable, erp system

Top Skills Details

Customer service,Service,Microsoft office,customer relationship management,order management

Additional Skills & Qualifications

They need someone who wants to be there long term and will treat this like a career. This role is hard work and can get repetitive, have slow days and really busy days. Mistakes will be made but they need to keep learning. Essentially they will be responsible for the entire life cycle of an order. They will be responsible for entering the order accurately into their system, keeping track of its progress, updating the end customer on its progress, and providing support to the sales team when questions come up. They need to be detail and process oriented, confident talking to customers and internal salesteam, willing to make a mistake and learn from it, organized and responsible., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., Asepsis Visionary Leadership Innovation Admixtures Antibiotics Disinfecting Chemotherapy Sterilization USP Standards Pharmaceuticals Detail Oriented FDA Regulations Quality Assurance Aseptic Processing Hospital Experience Parenteral Nutrition Batch Reconciliation Packaging And Labeling Artificial Intelligence Engineering Design Process Process Driven Development Pharmaceutical Compounding Standard Operating Procedure Good Manufacturing Practices Continuous Improvement Process Compounded Sterile Preparations Current Good Manufacturing Practices (cGMPS) +0

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Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.