Power BI

Real-Time Analyst is responsible for the optimization of call resources and processes to align with business expectations and service levels. This involves operating within a call management system to monitor and manage real-time inbound call traffic as well as monitoring staff adherence within a workforce tool. The analyst is required to perform administrative duties through a ticketing system to build agent profiles, make schedule modifications, and provide time-off recommendations to support the contact center operating model.

Scheduling Operations Leadership Management ServiceNow Forecasting Communication Data Analysis Inbound Calls Prioritization Issue Tracking Detail Oriented Microsoft Excel Problem Solving Data Extraction Microsoft Outlook Analytical Skills, Forecasting, Real time coordinator, RTA, WFM, Aviya

Top Skills Details

Forecasting,Real time coordinator,RTA,WFM,Aviya

Additional Skills & Qualifications

Qualifications: High School diploma, or equivalent 3 years of related work experience Prior call-center Real Time/Workforce Management background (required) Required Skills Proficient with the Microsoft Suite (including Excel, Word, Outlook). Ability to prioritize workload, meet deadlines, and perform multiple tasks with an attention to detail. Strong organization, problem-solving, and analytical skills. Ability to communicate clearly and professionally to supervisor level management. Prior experience with Five9 and Verint (highly preferred). Prior experience with Service Now preferred. Preferred/Nice to Have Skills: Strong analytical ability and experience - data analysis, including data extraction and analytics tools such as Excel and PowerBI Understanding of WFM staffing methodologies and standard scheduling and staffing practices in a call center environment Schedule efficiency analysis - ability to measure and understand scheduled vs required staffing at the interval level Schedule Optimization - identify and implement solutions for over/under staffing and performance trends at the interval and queue (or line-of-business) leve Conducting shift bids for new hire and upskill training classes, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., Keypad Easement Visionary Broadband Innovation Colocation Coordinating Construction Fiber Optics Communication Accountability Public Utility Detail Oriented Microsoft Excel Quality Control Project Management Strategic Planning Telecommunications Fiber Construction Deployment Project Virtual Environment Organizational Skills Artificial Intelligence Engineering Design Process Data Version Control (DVC) +0 QA Specialist Actalent

Verona, WI*On-Site

Biology Chemistry Visionary Innovation Proactivity Biochemistry Life Sciences Investigation Biotechnology Change Control ICH Guidelines Supplier Audit Pharmaceuticals Detail Oriented Quality Control Safety Assurance Quality Assurance Dietary Supplements Regulatory Compliance Equipment Calibration Artificial Intelligence Engineering Design Process Food Safety And Sanitation Good Manufacturing Practices Corrective And Preventive Action (CAPA)

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.