Desktop / Field Support Technician

• Provide Deskside, OSS, and FSO technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, and AV equipment.
• Support Comms room devices, activities, desk cabling, and software installation.
• Perform specification, installation, and testing of computer systems and peripherals within established standards.
• Diagnose and resolve unique, non-recurring problems by interacting with application software and operating systems.
• Perform fault diagnostics and deliver user requirements while maintaining standards and SLAs.
• Accurately test, identify, prepare, repair, resolve, and document end user technical issues.
• Provide 2nd line IT support to the business community ensuring requirements are met within agreed service level agreements.
• Utilize customer ticketing systems to ensure timely delivery of service and provide regular professional updates to users.
• Provide infrastructure administration functions.
• Provide on-site cover as part of a shift arrangement.
• Provide site support in remote offices when required.
• Troubleshoot and resolve software issues including OS Imaging/reimaging and associated systems administration.
• Take ownership of issues through to resolution on all appropriate requests.
• Categorize and prioritize end user support requests and service requests.
• Move equipment associated with service requests in line with health and safety guidelines.
• Perform asset inventory activities as needed.
• Provide end user training and guidance on the use of hardware and software.
• Recommend and perform upgrades to end user devices.
• Work flexibly in both BAU and project-based environments.

Skills:

• Desktop Support.
• Field Support.
• Troubleshooting.
• Windows 11.
• Office 365.
• Azure.
• Intune.
• Active Directory.
• LAN.
• Service Now.

• Excellent skills in user IT infrastructure including Desktops, Laptops, Printers, Handhelds, and Smartphones.
• Strong technical skills in Microsoft Windows 11 and legacy versions.
• Proficiency in Office 365, Teams, Google, and Service Now.
• Administration experience of Azure, Intune, and Microsoft Active Directory users, groups, policies, and management concepts.
• Basic knowledge of LAN technologies and hardware.
• Ability to support video conferencing equipment.
• Strong verbal and written communication skills.

Our Benefits Include:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.