Desktop Support Technician

• Provide Tier 1 and Tier 2 desktop support for Windows and Linux through walk-up support, remote sessions, phone, and Microsoft Teams.
• Diagnose and resolve hardware, software, networking, VPN, authentication, printing, peripheral, and operating system issues.
• Image, configure, deploy, and maintain laptops and workstations using SCCM, AutoPilot, and enterprise deployment standards.
• Prepare and configure workstations for new hires, including monitors, docking stations, peripherals, network connectivity, and required software.
• Support onboarding activities by ensuring new employees receive fully functional equipment and access to required resources.
• Troubleshoot Active Directory account issues, password resets, Multi-Factor Authentication (MFA), VPN connectivity, BIOS updates, driver installations, and endpoint configuration.
• Assist engineering teams with Linux workstation and Virtual Desktop Infrastructure (VDI) support, including CentOS and Red Hat environments.
• Configure user access to network shares and organizational resources while following established security policies.
• Maintain and troubleshoot conference room audiovisual systems to ensure reliable meeting experiences.
• Participate in IT service events, endpoint health initiatives, and preventative maintenance activities, including device security checks and performance optimization.
• Document troubleshooting steps, follow established IT procedures, and escalate complex issues to appropriate engineering or infrastructure teams.
• Maintain high customer satisfaction while balancing service quality, response time, and company standards.

Skills:

• Windows.
• Linux.
• SCCM.
• Microsoft Endpoint Configuration Manager.
• Active Directory.
• Microsoft 365.
• Remote Support.
• VPN.
• MFA.
• Hardware Diagnostics.
• Enterprise Desktop Support.
• AV Support.
• AutoPilot.
• CentOS.
• Red Hat.
• VDI.

• Experience with Windows and Linux administration.
• Proficiency with SCCM / Microsoft Endpoint Configuration Manager.
• Knowledge of Active Directory and Microsoft 365.
• Experience providing remote support via Teams, Zoom, or Remote Desktop.
• Ability to troubleshoot VPN and Multi-Factor Authentication (MFA) issues.
• Experience with hardware diagnostics and repair.
• Experience in enterprise desktop support environments.
• Experience with AV and Conference Room support., * Strong verbal and written communication skills.
• Excellent communication and presentation skills.

Our Benefits Include:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.