Desktop Support Technician

• Assess and prioritize daily work based on outstanding Worldwide Service Desk issues.
• Ticket and time tracking using ITSM solution, ServiceNow.
• Provide rapid-response support to all distribution centers, corporate offices, and manufacturing facilities.
• Support devices such as laptops, desktops, handheld barcode scanners, custom workstations, label printers, and other proprietary technology.
• Support Windows based operating systems and Microsoft Office applications as well as other out of the box and developed software packages.
• Administer Active Directory and O365 for all user and end-user system objects.
• Provide local hands-on support for corporate tier 3 IT teams including problem reporting and resolution for distribution centers, corporate offices, and manufacturing facilities.
• Maintain ongoing computer refreshes and setups.
• Create documentation, standard work, and knowledge base articles.
• Act as a local resource for Worldwide Service Desk projects.
• Participation in after hours on-call support may be required.

• 5+ years of experience in desktop support.
• Knowledge of modern computer hardware, wired and wireless networking, handheld barcode scanners, IP phones, printers, and peripheral computer equipment.
• Knowledge of Windows 10, Windows 11, and MacOS.
• Experience configuring and maintaining laptops and desktops in an enterprise environment.
• Experience with Microsoft Office, specifically Outlook, Word, Excel, and PowerPoint.
• Self-motivated with the ability to work independently and/or collaboratively with remote peers.
• Excellent communication and customer service skills., * 2-year technical degree or equivalent experience.
• 1-3 years experience working in an enterprise helpdesk setting.

Our Benefits Include:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.