IT Infrastructure Business Analyst - Disaster Recovery

• Support IT infrastructure and Disaster Recovery initiatives by gathering, analyzing, and documenting business and technical requirements.
• Partner with infrastructure, application, security, business continuity, and other technical teams to define Disaster Recovery requirements and objectives.
• Document recovery requirements, including Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs).
• Develop and maintain project documentation, process flows, requirements documentation, status reports, and project plans.
• Track project activities, deliverables, dependencies, risks, and issues using JIRA, Microsoft Project, and related tools.
• Create and maintain process diagrams, workflows, and technical documentation using Visio and Confluence.
• Facilitate meetings and working sessions with technical and business stakeholders to gather requirements and drive project activities.
• Monitor project progress and communicate status, risks, issues, and dependencies to stakeholders.
• Assist with Disaster Recovery planning, testing, remediation activities, and continuous improvement initiatives.
• Coordinate across multiple teams to ensure project milestones and deliverables are completed on schedule.
• Support other IT infrastructure-related business analysis activities as needed.

• Strong Business Analysis skills with the ability to translate business needs into clear technical and functional requirements.
• Understanding of Disaster Recovery concepts, including recovery requirements, RTOs, and RPOs.
• Strong experience with JIRA, Confluence, Microsoft Project, and Visio.
• Excellent analytical, documentation, communication, and organizational skills.
• Strong problem-solving and critical-thinking abilities.
• Ability to work independently, manage multiple priorities, and meet deadlines.
• Ability to collaborate effectively across technical and business teams.
• Strong attention to detail and ability to manage complex project documentation.
• Ability to communicate technical concepts clearly to both technical and non-technical audiences.

Experience:

• 5+ years of Business Analyst experience, preferably supporting IT infrastructure projects.
• Experience working with cross-functional technical and business teams.
• Experience supporting infrastructure, Disaster Recovery, business continuity, or related IT initiatives preferred.
• Experience documenting requirements, processes, workflows, risks, issues, and project dependencies.
• Experience working in a project-based environment with multiple concurrent priorities.
• Occasional travel to other facilities may be required.

Education:

• Bachelor’s degree in Business Administration, Information Technology, Computer Science, or a related field preferred.
• Equivalent combination of education and relevant professional experience may be considered.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today’s highest-growth industries.

Together, we shape what’s next-working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It’s a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com .

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.