Scrum Master

The Scrum Master is responsible for leading Agile delivery across multiple Scrum teams by facilitating Agile ceremonies, coaching teams on Scrum best practices, and driving predictable, high-quality software delivery. This role serves as the Agile subject matter expert for assigned delivery teams, promoting continuous improvement, delivery transparency, and effective cross-functional collaboration., * Facilitate Scrum ceremonies including Sprint Planning, Daily Stand-ups, Backlog Refinement, Sprint Reviews, and Retrospectives for multiple Agile delivery teams.

• Coach Product Owners, Business Systems Analysts, developers, Project Managers, and stakeholders on Agile principles, Scrum practices, and continuous improvement.
• Manage backlog readiness by partnering with Product Owners and Business Systems Analysts to ensure work items are prioritized, well-defined, and meet Definition of Ready standards.
• Monitor Agile delivery performance through metrics such as sprint velocity, capacity utilization, cycle time, throughput, defect trends, and backlog health; communicate delivery status, risks, and recommendations to leadership.
• Identify, manage, and remove delivery impediments, coordinating cross-functional dependencies and escalating risks when appropriate.
• Maintain Agile delivery governance within Jira by ensuring accurate workflow management, backlog organization, sprint execution, and reporting.
• Support sprint capacity planning, release readiness, and delivery forecasting.
• Develop and maintain Agile documentation, standards, and best practices while fostering continuous improvement.

Required Education, Experience, Certification/Licensure

• Bachelor’s degree in Information Technology, Business, Computer Science, or related field, or equivalent experience.
• 5-7 years of Scrum Master, Agile Delivery Lead, or related Agile leadership experience.
• CSM, PSM, SAFe Scrum Master, or equivalent certification.
• Experience facilitating multiple concurrent Scrum teams.
• Advanced Jira, Confluence, Agile reporting, and backlog management experience., * Experience supporting distributed or offshore teams.
• Healthcare technology or regulated industry experience.
• SAFe or Agile coaching certifications.
• Agile portfolio or release planning experience.

Knowledge, Skills and Abilities (KSAs)

• Advanced knowledge of Scrum, Kanban, and Agile methodologies.
• Strong facilitation, coaching, mentoring, and conflict resolution skills.
• Ability to analyze Agile metrics and make delivery recommendations.
• Excellent communication and stakeholder management skills.
• Ability to influence without direct authority.
• Proficiency with Jira, Confluence, and Agile reporting tools.

Working Conditions

Must be able to perform the essential job duties. Work may be performed in an office, warehouse and/or manufacturing environment. Requires the ability to perform the following activities for the majority of the day: stand for extended periods of time, walk, bend, stoop, kneel, crouch or climb. In addition requires the ability to lift and/or push up to 50 pounds. May be exposed to noise and be required to wear hearing protection for the duration of the shift.

O’Neil Digital Solutions (ODS) is a leading Customer Communication (CCM) and Customer Experience (CX) services company that provides omni-channel output and delivery to major U.S. industries. ODS offers proven technical capabilities that help companies communicate effectively with their customers, including our industry-leading, SaaS platform that provides AI-driven composition solutions, campaign management, data analytics, eDelivery and print & fulfillment services.