Store Technology Support Technician

Triage TCP/IP Tablets Failover Verifone Scripting Apple IOS Barcoding Operations ServiceNow Apple IPad Cisco Meraki Point Of Sale Mobile Devices Network Routing Network Switches Help Desk Support Peripheral Devices Business Valuation Wide Area Networks Local Area Networks Microsoft Windows 10 Full Stack Development Artificial Intelligence Network Troubleshooting Business Transformation Juniper Network Technologies Troubleshooting (Problem Solving), As a Store Technology Support Technician, you will be responsible for maintaining the uptime, security, and stability of critical retail technology systems. You’ll serve as an escalation point for store technology issues and work closely with vendors, service desk teams, and field technicians to ensure minimal disruption to business operations., * Troubleshoot Point-of-Sale (POS) systems, including registers, card readers, printers, and related hardware/software

• Support store network connectivity, including routers, switches, Wi-Fi, cellular failover, and internet circuits
• Configure and maintain retail technology peripherals, including receipt printers, barcode/RFID printers, and security devices
• Manage and support mobile devices such as tablets, phones, and handheld scanners
• Monitor systems proactively to identify and resolve issues before they impact store operations
• Log, triage, and document incidents using enterprise ticketing systems
• Coordinate with service desk teams, internet providers, and field technicians on escalated issues
• Assist with technology deployments, upgrades, and special projects, * Hands-on exposure to networking, retail technology, cloud initiatives, and enterprise IT projects
• Opportunity to expand beyond traditional support work through deployments, upgrades, and modernization efforts
• Join a team that values growth, learning, and career advancement
• Gain experience supporting business-critical technology during one of the busiest times of the year, Tablets Failover Verifone Scripting Apple IOS Barcoding Operations ServiceNow Apple IPad Cisco Meraki Point Of Sale Mobile Devices Network Routing Network Switches Help Desk Support Peripheral Devices Business Valuation Wide Area Networks Local Area Networks Microsoft Windows 10 Full Stack Development Artificial Intelligence Network Troubleshooting Business Transformation Juniper Network Technologies Troubleshooting (Problem Solving) +0

• 3-5 years of IT support experience, preferably in a retail or point-of-sale environment
• Strong hardware and software troubleshooting skills
• Experience supporting retail technology, POS systems, or distributed environments
• Solid understanding of networking fundamentals, including TCP/IP, DNS, LAN/WAN connectivity, routers, and switches
• Experience supporting Windows 10/11 environments
• Familiarity with iOS/iPad support and mobile device management
• Experience working with ticketing platforms such as ServiceNow, Jira, or similar systems
• Ability to communicate technical concepts clearly to non-technical users, * Experience supporting Verifone payment devices
• Experience with Juniper, Meraki, Arista, or Velo networking technologies
• PowerShell or basic scripting experience
• Desktop, Help Desk, or Tier 2 support background
• Hardware repair and replacement experience, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

• Tuesday - Saturday, 11:00 AM - 8:00 PM EST OR
• Wednesday - Sunday, 11:00 AM - 8:00 PM EST

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.