System Support Specialist

We are seeking a System Support Specialist to join our team and provide hands-on troubleshooting, technical support, and training for end users. In this role, you’ll ensure that computer systems, networks, and peripherals run smoothly and reliably. You’ll be the go-to person for resolving system issues, installing and configuring PCs, and keeping teams productive through effective IT support., * Provide troubleshooting and technical support for PCs, servers, LANs, printers, and related peripherals.

• Perform hardware and software diagnostics, coordinate repairs, and resolve computer system problems.
• Install, configure, and test operating systems, software applications, and peripheral devices.
• Deliver technical, operational, and training support to end users through phone, email, or on-site assistance.
• Support and maintain distributed PC/network environments, including setup, repair, and configuration of networked devices.
• Serve as a help desk resource for system-related inquiries and issues.
• Maintain documentation of troubleshooting steps, resolutions, and system changes.
• Coordinate with network and telecommunications teams to address connectivity and configuration issues.
• Provide user training for database, imaging, and other automated litigation support applications as needed.
• Other duties as assigned.

• Experience providing direct end-user support for both software and hardware environments (telephone and on-site).
• Strong background in PC/network troubleshooting, system configuration, and hardware/software repair.
• Hands-on familiarity with networks, telecommunications, and operating systems.
• Prior teaching or training experience in computer applications preferred.
• Experience in automated litigation support and DOJ office automation environments highly desirable.
• Expertise in Microsoft Office applications (Word, Excel, Outlook, etc.); advanced skills in word processing, spreadsheets, and email systems.
• Strong oral and written communication skills with a professional and pleasant telephone manner.
• Bachelor’s degree in IT, Computer Science, Business, or related field preferred., Automation, Communication Skills, Computer Networks, Computer Science, Computer Systems, Customer Support/Service, Desktop Administration, Diagnostics Solutions/Software, Documentation, Email Technology, Hardware Administration, Hardware Installation, Hardware Repair, Health Plan, Help Desk, Identify Issues, Information Technology & Information Systems, Legal Support Skills, Local Area Network (LAN), Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Network Administration/Management, Network Configuration Management, Operating Systems, Operational Support, Peripheral Hardware, Presentation/Verbal Skills, Printers, Problem Solving Skills, Software Administration, Software Configuration Management, Spreadsheets, Systems Administration/Management, Technical Delivery, Technical Support, Telecommunications, Telephone Skills, Training/Teaching, United States Department of Justice (DOJ), Word Processing, Writing Skills

Strativia understands that our staff is our number one asset. Therefore, we provide competitive salaries and health benefits along with a robust training and development plans to help ensure that our employees are happy and motivated. If you are interested in the opportunity above please contact us and join a dynamic, fun and, fast growing organization.