Field Technical Product Support Technician

The University cabling team provides 24/7/365 support to the networks across the university campus, hospitals, and clinics.

The Cable Technician 1 is responsible for the operation and maintenance of the University structured cable plant. Performs patching, installation, testing, cable management, and documentation. When needed, works with the fiber team. Maintains a tidy work environment. Provides hands-on help and support to university and vendor cable technicians. Coordinates with customers to identify work scope, materials, and arrange access. Responsible for updates to the work ticketing systems and labor tracking tools. Provides verbal and written status reports to the copper supervisor and cable plant management. Responds to resolve incidents and covers for the copper supervisor as needed. About UIT: University Information Technology (UIT), the central IT service provider for the University of Utah, reports to the U’s Chief Information Officer and is responsible for many of the U’s shared IT services including the wired and wireless network; Campus Information Services (CIS) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services.

About the University of Utah: Located in Salt Lake City, the U is the flagship institution of the State of Utah’s system of higher education, home to arts and museum venues and a member of the BIG-12 Conference. Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake City is home to the Utah Symphony and Opera, Ballet West, professional sports teams, and a wide range of other cultural and recreational activities. Responsibilities

• Ensures there is 24/7/365 support to the University copper cable plant.
• Provides mentoring to level 1 technicians and student interns
• Must be able to distinguish cable jacket color differences
• Able to lift 80 pounds
• Maintain a valid Utah driver license
• Develops job material lists based on job scope
• Enters time and materials into tracking tools
• Monitors, responds to, and updates work order queues
• Provides hands-on help and support to the university and contractor cable technicians
• Keeps communication closets and work environments tidy
• Keeps equipment and vehicles in safe working condition
• Use test equipment to provide test results and reports
• Maintain a professional appearance and dress
• Covers for the copper supervisor as needed, + No 4. * Will you now or in the future require sponsorship for employment visa status (e.g., H-1B status)?
• Yes
• No 5. * Do you have a valid Driver’s license? (Open Ended Question)

Applicant Documents

Required Documents

1. Resume
2. Cover Letter
3. List of References

Optional Documents

EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience). Department may hire employee at one of the following job levels: Field Technical Product Support Technician, I: Requires little to no related experience. Field Technical Product Support Technician, II: Requires at least 1 year of related experience. Field Technical Product Support Technician, III: Requires 3+ years of related experience. Field Technical Product Support Technician, IV: Requires 5+ years of related experience.

Preferences Prefer some experience working with copper (Cat 5, Cat 6, and Cat 6A) cable; Able to lift 80 pounds, experience installing and testing copper phone and network cables; effective human relations and customer communication skills; aptitude and willingness to learn copper and fiber skills; demonstrates pride in workmanship. Must be able to distinguish copper and fiber jacket color differences, punctual and consistently work hard. Must be able to learn the skills of a Cable and Fiber Technician.

Take direction, be able to work independently, and maintain a professional appearance and dress.

Applicants must demonstrate the ability to perform the essential functions of the job as outlined in the position description., The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education., + High School Diploma or Equivalent

• Associate Degree
• Bachelor’s Degree
• Master’s Degree
• Doctorate Degree 2. * How many years of related work experience do you have?
• Less than 2 years
• 2 years or more, but less than 4 years
• 4 years or more, but less than 6 years
• 6 years or more, but less than 8 years
• 8 years or more, but less than 10 years
• 10 years or more, but less than 12 years
• 12 years or more, but less than 14 years
• 14 years or more 3. * Are you legally authorized to work in the United States?