Associate Director of Network and Data Center Operations

EEO Policy Statement The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu). USG Core Values Statement The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 08.02.18.01.02., This position manages the Data Center Operations, Facilities Management, Cellular, and Network Operations teams. This position will also assist in infrastructure projects as needed to complete any related projects and delivery of services. Knowledge, Skills, Abilities and/or Competencies Knowledge of project management and ability to effectively manage multiple priorities. People skills or equivalent development skills around leadership. Physical Demands Normal office environment. Driving. Is driving a responsibility of this position? Yes Is this a Position of Trust? Yes Does this position have operation, access, or control of financial resources? No Does this position require a P-Card? No Is having a P-Card an essential function of this position? No Does this position have direct interaction or care of children under the age of 18 or direct patient care? No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes Credit and P-Card policy Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website. Background Investigation Policy Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website., I. Manage the Operations, Facilities, Cellular, and Network Operations teams under the direction of the Associate CIO.

• Perform the day-to-day management of staffing and project/service delivery for the unit.
• Establish and administer capacity planning and performance monitoring procedures.
• Support staff development and training.
• Establish and maintain effective customer service requirements for the Boyd Hosting, NOC, BOR, GACRC, and EITS areas of the Boyd Data Center. Establish and maintain effective customer service requirements for the Peabody and HSC data center facilities. Establish and maintain effective customer service requirements for MDF and IDF facilities in campus buildings and delivery of NOC project and services.
• Develop divisional standards, policies, and procedures

Percentage of time 40, II. Develop and Achieve strategic requirements/objectives and provide information regarding projects and operations.

• Report activities, problems and solutions to the Associate CIO
• Provide direction for Data Center projects, operating standards, systems monitoring, problem identification and resolution and reporting processes.
• Manage inventory processes for network and server/storage resources within the purview of teams managed.
• Manage projects, initiatives, and resources required to support UGA core and network services.
• Provide budget estimates for equipment, maintenance, staff training and other operating costs.
• Develop and evaluate agreements and contracts, develop budgets, and develop and submit projects in EITS systems (e.g. Team Dynamics)
• Establish and evaluate Data Center/NOC modernization and growth strategies.
• Plan and coordinate changes to the Data Center environment including: equipment additions, upgrades or removals, electrical and HVAC services, fire suppression systems and security.

Percentage of time 40, III. Participates in organizational and committee meetings Participates in committees and work groups to support the objectives of EITS and UGA. Collaborates, partners, and develops relationships with campus units as needed. Percentage of time 10, IV. Technology impact analysis- Review new technologies for improvements in the NOC, Cellular, and data center environments. Review new technologies that can improve the current equipment and applications for UGA Faculty, Students, and Staff. Percentage of time 5, Other duties as assigned by Associate CIO. Percentage of time 5

Bachelor’s degree in a related field or equivalent plus 10 years of professional experience to include 3 years of supervisory experience, * Progressive leadership experience managing technical operations teams in a complex enterprise environment.

• Experience managing both enterprise network and mission-critical data center operations.
• Experience coordinating data center facilities infrastructure, including electrical power, cooling, fire suppression, environmental monitoring, and physical security.
• Demonstrated experience with infrastructure capacity planning, lifecycle management, budgeting, and modernization.
• Experience leading high-impact incidents and coordinating across IT, facilities, vendors, leadership, and customer organizations.
• Experience managing critical infrastructure in a 24×7 environment.

Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state’s flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.