The Instructional Support Specialist will be responsible for supporting customer requirements for the client(s) and assisting with all aspects of adult training to include, but not limited to course enrollment, registration support, classroom management and scheduling, and post-training evaluation collection and analysis.

• Actively collaborate with team members
• Manage projects independently with competing priorities
• Support and manage the day-to-day support of learning programs
• Assist instructor cadre in classroom reservation and set-up
• Communicate with senior managers to plan, organize, and track the curriculum
• Assist with conducting assessment, surveys, and focus groups
• Ability to create and distribute post-training surveys and evaluations
• Collect, compile, and analyze student training data and prepare reports for client
• Candidate should have knowledge of Kirkpatrick’s Four Levels of Evaluation
• Identify and support opportunities to expand project scope beyond current deliverable and actively share information about clients’ emerging support needs and trends with team members and management

Equities Scheduling Leadership Management Market Data Registration Communication Report Writing Articulate 360 Detail Oriented Problem Solving Project Scoping Camtasia Studio Ancient History Customer Service Data Visualization Course Evaluations Classroom Management Organizational Skills Ability To Meet Deadlines Tableau (Business Intelligence Software), * Must have an active TS/SCI with poly

• Bachelor’s degree and at least 4+ years of equivalent work experience
• 5+ years working with mission support
• Excellent facilitation skills that engage participants and students
• Manage complex relationships with stakeholders in an environment with short deadlines and high business impact
• Demonstrated experience using office productivity software
• Aptitude for accurate and detail-oriented work
• Strong customer service skills
• Solid organizational skills, including ability to manage competing priorities for self and others, meet deadlines, and exercise good judgment
• Effective interpersonal and communication skills (written and oral) for providing customer service in a diverse academic environment, and for interacting with senior client management, client and adjunct faculty, and students
• Well-developed analytical and problem-solving skills
• Ability to negotiate fairly and rationally, and exercise sound judgment under time pressure or in emotionally charged situations

Desired

• Instructional Design Certificate
• Experience with the following software: Captivate, Camtasia, Moodle, Articulate 360, Blackboard
• Experience with Tableau data visualization software
• Experience with DigiLearn or other LMS

MSBA, Innovation

Salesforce Forecasting Market Share Communication Presentations Goal-Oriented Accountability Prioritization Rehabilitation Sales Strategy Sales Analysis Self-Motivation Time Management Nurse Education Customer Service Higher Education Strategic Selling Account Management Selling Techniques Customer Engagement Market Intelligence Consultative Selling Educational Software Go-to-Market Strategy Relationship Building Educational Technologies Verbal Communication Skills Customer Relationship Management Tableau (Business Intelligence Software)

Pay and benefits are fundamental to any career decision. That’s why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits .

If you’re looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We’re not hiring followers. We’re recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We’re already at step 30 - and moving faster than anyone else dares., Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com .