IT Client Success Site Support Specialist

Client is seeking an IT Client Success Site Support Specialist to deliver responsive, high-quality technology support for employees across corporate offices. This role focuses primarily on resolving IT support tickets and providing remote support to employees company-wide, while serving as onsite backup to the primary Frisco site support technician.

The successful candidate will support Windows, macOS, mobile devices, and cloud-based desktops, with a strong focus on customer experience and consistent service delivery.

Key Responsibilities

· Create, manage, and resolve IT support tickets in accordance with established service standards and SLAs.

· Provide remote technical support to employees across multiple locations.

· Provide hardware and software support, including installation, troubleshooting, and end-user guidance.

· Support employee onboarding by preparing, configuring, and deploying devices.

· Assist with IT asset lifecycle activities.

· Serve as backup to the primary site support technician.

· Support conference room technology, including Microsoft Teams Rooms.

· Provide technical support for onsite and virtual live events.

· Maintain technical documentation and knowledge articles.

· Identify recurring issues and recommend improvements., The above statements are not intended to be a complete statement of job content, but rather to serve as a guide to the essential functions performed by the employee in this role. Management retains the discretion to add or change the duties of the position at any time

Customer Service and Communication

· Deliver friendly, professional, and patient support.

· Communicate technical concepts clearly to non-technical users.

Troubleshooting and Problem Solving

· Diagnose and resolve desktop, mobile, and connectivity issues.

· Escalate issues appropriately when needed.

Time Management and Prioritization

· Manage competing priorities and meet response targets.

Confidentiality and Discretion

· Handle sensitive and confidential information professionally.

Adaptability and Proactivity

· Learn new technologies and adapt to changing business needs.

· Work independently and collaboratively.

Technical Expertise:

Experience supporting:

· Windows and macOS operating systems

· Mobile devices (iOS and Android)

· Basic network connectivity troubleshooting

· Client patching and security controls

· Microsoft 365 applications

· Enterprise collaboration tools

· Ticketing systems (Salesforce or similar)

About You

· 3-5 years of desktop, help desk, or IT support experience

· Experience working in a ticket-driven support environment

· Organized, detail-oriented, and reliable

· Strong interpersonal and collaboration skills

· Professional, service-oriented attitude

· Continuous learning mindset

· Adaptable under changing priorities

· Relevant certifications are a plus but not required

Aspire Systems is a $180+ million global technology services firm with over 4,900 employees worldwide, partnering with 275+ active customers. Founded in 1996, Aspire has grown steadily at a 19% CAGR since 2020.

Headquartered in Singapore, we operate across the US, UK, LATAM, Europe, the Middle East, India, and Asia Pacific regions, with strong nearshore delivery centers in Poland and Mexico. Aspire has been consistently recognized among India’s 100 Best Companies to Work For for 12 consecutive years by the Great Place to Work Institute., Aspire is built on deep expertise in Software Engineering, Digital Services, Testing, and Infrastructure & Application Support. We serve diverse industries including Independent Software Vendors, Retail, Banking & Financial Services, and Insurance.

Our proven frameworks and accelerators enable us to create future-ready, scalable, and business-focused systems, helping customers across the globe embrace digital transformation at speed and scale.

Why Join Aspire Systems

Being an Aspirian means being part of a future-ready, global workplace where you will work on emerging technologies, collaborate with diverse teams, and contribute to meaningful digital transformation initiatives.

We foster innovation, value diverse perspectives, and enable continuous learning and career growth - guided by our philosophy of “Attention. Always.” Aspire also follows a hybrid work model, promoting flexibility, collaboration, and work-life balance.

Learn more about Life at Aspire:

Our Commitment to Diversity & Inclusion

At Aspire Systems, we foster a work culture that appreciates diversity and inclusiveness. We understand that our multigenerational workforce represents different regions, cultures, economic backgrounds, races, genders, ethnicities, education levels, personalities, and religions. We believe these differences make us stronger and are committed to building an inclusive workplace where everyone feels respected and valued.