Trading Application support

• The primary responsibilities of the Trading Application Support Analyst will be maintaining, and running the client exchange platforms.
• My client is a growing business and this list of exchanges which the Exchange Operations Team supports may grow in the future.
• The operations team currently work a weekly shift rota covering the hours 07:00-18:00.
• There may also be some evening and weekend work.

Responsibilities and Duties - Trading Application support (FIX Protocol / Unix / Linux / SQL)

• Responsible, along with other operational team members, for the day-to-day running and maintenance of the platforms.
• Providing first line support, answering phone calls and monitoring help desk systems, dealing with basic issues and escalating other calls to the appropriate person.
• Maintain a high degree of customer service for all support queries
• Performing troubleshooting and collection of information for effective issue diagnosis and internal escalation
• Maintain security reference data for the admissions/withdrawals/amends/edits of securities across all platforms.
• Maintain and enhance knowledge base and documentation.
• Work with other departments (Compliance, Surveillance, Infrastructure and Sales) to ensure appropriately monitored live operations of all platforms
• Raise and deploy changes to support the day to day running of multiple exchange platforms.
• Compile outage reports for any production outages which occur on the operated platforms once the outage has been rectified
• Ensure processes are streamlined
• Ensure process maps are followed to reduce risk.
• Work with teams internally to streamline and enhance operational tool functionality and capture requirements for future development.

Required Skills/Experience Essential - Trading Application support (FIX Protocol / Unix / Linux / SQL)

• Degree level qualification and/or 3+ years of experience
• Proficient with Microsoft Excel and other Microsoft Office products
• Prior experience in operation or technical support role
• Excellent communication skills with an ability to explain technical concepts in simple terms to a non-technical audience
• Confidence to take inbound calls and make outbound calls
• Experience with FIX Protocol
• Exposure to UK and EU equity markets including understanding of trade lifecycle
• Ability to write SQL queries and a strong understanding of relational databases
• Experience using Unix/Linux servers
• Previous use of GIT version control or similar
• Scripting experience e.g. bash/shell, python or similar

Desirable - Trading Application support (FIX Protocol / Unix / Linux / SQL)

• Experience with Binary Protocols
• Dashboard creation in Grafana
• Previous experience with Atlassian product suite
• Basic networking concepts and troubleshooting - TCP/UDP, telnet, IP, Ports etc
• Fluent Spanish speaker Personal Characteristics
• Effective communicator
• Attention to detail, numerate, self-motivated
• Excellent team player, able to work on own initiative
• Interest in financial markets and the requirements to operate effectively in a highly regulated environment

• Competitive salary 25 days annual leave - not including bank holidays
• Private medical insurance
• Flexible working hours Company pension Group Policies - Life Assurance, Income
• Protection and Critical Illness
• Discretionary bonus
• Share Incentive Plan
• Electric Car Scheme
• Enhanced Maternity and Paternity Policy
• Workplace Nursery Scheme