PCN Manager

Do you enjoy bringing people together, leading projects and driving improvements in healthcare? If so, we’d love to hear from you. Arun Integrated Care Primary Care Network (PCN) Ltd, is seeking a motivated, proactive and organised PCN Manager to lead the operational delivery of our Network Contract DES and support the continued development of innovative, high-quality primary care services., Our PCN comprises 3 GP practices serving a combined population of over 38,000 patients across, East Preston, Rustington & Littlehampton. Working in partnership with our CD, Partners, Managers, you will play a key role in shaping the future of local primary care. This is a varied role with responsibility for the operational management, supporting the delivery of national and local priorities, workforce planning, financial oversight, governance, quality improvement and the implementation of new initiatives. There is also a requirement for strong people management skills. In return, you will have the opportunity to work alongside supportive clinical and operational leaders, contribute to strategic decision-making, develop innovative services and make a genuine difference to the health and wellbeing of our local community., As PCN Manager, you will provide operational leadership across the AiC Primary Care Network which operates as a Limited Company, working closely with the Clinical Director, PCN Board and member practices to deliver the Network Contract DES and achieve the PCN’s strategic objectives.

You will lead on the day-to-day management of the PCN, supporting workforce planning, financial management, service development, project delivery, governance and contractual requirements. The role also involves working collaboratively with GP practices, the Integrated Care Board (ICB), neighbourhood teams and wider health and care partners to strengthen integrated working and support the development of local neighbourhood services.

This is a varied and rewarding role requiring excellent organisational, communication and problem-solving skills, with the opportunity to lead service improvements, manage multiple workstreams and contribute to the future transformation of primary care, ensuring the best possible outcomes for our patients and local communities., 1) Strategic Planning

Working with the PCN board to design and iterate a digital strategic vision and identify supporting objectives

To clarify objectives and priorities for network delivery in line with operational capacity, financial parameters and contract requirements

Promote the engagement of all PCN practices and act as an ambassador for the network

To proactively build relationships with system leaders to help influence proactive and new models of care

To use business intelligence tools to aid data-driven decisions

2) Operations & People Management

To provide oversight and accountability to the delivery of PCN contracts and specifications

Coordinate training and development of PCN staff

People & performance management including 1 to 1’s and appraisals, leading organisational change and supporting a positive organisational culture

Identify and record risks and issues and develop contingency plans with Network Leads

Ensure all relevant national strategies, policies, targets, and frameworks are fully implemented

Explore potential new digital and transformative projects and potential project partners

To drive issues through to resolution, acting as a point of expertise

To implement network-based projects

3) Finance and Governance

To support the collation of financial information

To monitor and check the accuracy of the submissions for the DES and contractual requirements

Ensure the management of data and implementation of all projects and initiatives within the PCN are compliant with General Data Protection Regulation

Compiling and presenting financial reports

To ensure that the PCN’s physical and financial resources are managed and maintained for maximum effectiveness

4) Digital Infrastructure

To ensure the PCN maximises its business intelligence tools

Develops a continuous improvement approach to digital accessibility for our patients and workforce

Creates data packs to support decision-making that includes but is not limited to demand, capacity, utilisation data, staff and patient experience

5) Relationship Management

To foster a culture of collaboration and promote learning to drive continuous improvement

To work as a flexible member of the PCN, providing support to other team members when necessary

Ensure effective communication among all PCN stakeholders

To take an active role in the development and embedding of the PCN’s culture, values and reputation

Liaise with community healthcare providers on specific programmes and projects

First point of contact for Practice Managers regarding delivery of digital projects

Network and build effective relationships with other local PCN Managers, engaging in peer support meetings and projects

6) Workforce Planning

To facilitate progression for the PCN staff to promote retention

To support recruitment, inductions and training

This list of duties is not exhaustive and may be subject to change as deemed necessary after consultation with the post holder.

Whether you are already working within a PCN, a GP practice or another NHS setting, if you have strong organisational skills, enjoy working collaboratively and are passionate about improving services for patients, we would love to hear from you., * - Educated to A-Level standard or equivalent, or able to demonstrate equivalent knowledge gained through relevant experience.

• • Evidence of continuing professional development (CPD).
• • GCSE (or equivalent) in English and Mathematics at Grade C/4 or above.
• • Knowledge of the NHS, Primary Care Networks and the Network Contract DES, * - Experience in Healthcare & People Management, Business Management, Leadership, Public Health or a related subject.
• • Leadership or management qualification (e.g. ILM, CMI or equivalent).
• • CIPD level 3 or above.
• • Project Management qualification (e.g. PRINCE2, Agile or equivalent).
• Qualification or training in Quality Improvement, Change Management or Service Improvement., * - Managing operational services within a healthcare or NHS setting
• • People management - Managing teams, including recruitment, performance management, absence management and employee relations.
• • Leading and delivering projects or service improvement initiatives.
• • Managing multiple priorities and meeting competing deadlines.
• • Working collaboratively with multidisciplinary teams and a range of stakeholders.
• • Financial management, budget monitoring or resource management.
• • Interpreting and implementing policies, procedures or contractual requirements.
• • Preparing reports, analysing data and presenting information to support decision-making. Use of digital technologies in healthcare
• • Managing change and supporting service development.
• Organisational, communication and problem-solving skills.
• • Proficient in the use of Microsoft Office applications, including Excel, Word and Outlook., * - Experience of working within Primary Care, a Primary Care Network (PCN) or General Practice.
• • Experience of working with NHS contracts, including the Network Contract DES.
• • Experience of workforce planning, recruitment or ARRS workforce management.
• • Experience of working with Integrated Care Boards (ICBs), neighbourhood teams or other system partners.
• • Experience of governance, quality improvement or performance management.
• • Experience of managing NHS digital systems and data reporting.

AiC Primary Care Network (PCN) brings together three established GP practices serving a diverse population of over 38,000 patients across East Preston, Rustington & Littlehampton. We are committed to improve patient care, reduce health inequalities and deliver innovative services that meet the changing needs of our local communities.