Technical Support Manager

As Technical Support Manager, you will oversee the delivery of high-quality technical support services while driving operational efficiency and commercial performance.

Acting as a key link between customers, sales teams, and technical personnel, you will ensure repairs and service activities are completed safely, efficiently, and to the highest standards.

You will play a vital role in maintaining customer satisfaction, supporting business growth, and identifying opportunities for process improvements and enhanced profitability.

As our Technical Services Manager you will:

• Lead the day-to-day activities of the pump repair workshop and field service teams.
• Oversee pump strip-downs, inspections, machining, assembly, alignment, and performance testing.
• Ensure jobs are scheduled effectively and completed within agreed timescales.
• Implement and monitor quality control processes to maintain high repair and service standards.
• Conduct technical assessments and approve repair scopes, quotations, and final reports.
• Manage workshop tooling, equipment, inventory, and maintenance requirements.
• Ensure compliance with health & safety regulations, industry standards, and company policies.
• Prepare and approve quotations, repair proposals, and tender submissions.
• Provide technical support to sales teams, including site surveys, presentations, and tender responses.
• Identify opportunities to improve operational efficiency, reduce costs, and enhance margins.
• Develop and maintain strong relationships with customers, suppliers, and key stakeholders.
• Support business growth through excellent service delivery and commercial awareness.

• Proven experience within pump repair, rotating equipment, mechanical engineering, or industrial service environments.
• Strong technical knowledge of pumps and rotating equipment, including centrifugal, positive displacement, submersible, and multistage pumps.
• Experience with pump strip-downs, inspections, tolerancing, and hydraulic testing procedures.
• Ability to interpret pump curves, system characteristics, and performance data.
• Strong understanding of engineering principles including hydraulics, mechanics, and materials.
• Knowledge of diagnostics including vibration analysis, bearing failures, seal failures, and alignment techniques.
• Familiarity with API, ISO, and ATEX standards.
• Strong leadership and team management skills.
• Excellent communication and customer relationship abilities.
• Ability to read technical drawings and engineering reports.
• Strong analytical, problem-solving, and decision-making skills.
• Good IT skills, including Microsoft Office (Excel, Word, Outlook, and PowerPoint).

It would be great if you had:

• HNC/HND or equivalent qualification in Mechanical, Electrical, or Industrial Engineering.
• OEM or industry-specific pump training (e.g. Grundfos, Sulzer, Flowserve, KSB, Wilo).
• Understanding of OEM standards for pumps and rotating equipment.
• Vibration Analysis Certification (Level 1-3) and previous workshop or service operations management experience.
• Familiarity with CMMS or job-tracking systems and Health & Safety, Environmental, or Quality training.

If you’re an experienced engineering professional looking to combine technical leadership with commercial impact, we’d love to hear from you.

Salary: Competitive, DOE + Excellent Benefits! Contract: Full time, Permanent Benefits: 5% Matched Pension, Holidays, 25 plus bank holidays, Life Assurance, Cycle to work scheme, Cash health care scheme Paycare, Birthday Vouchers, Employee Assistant Programme, Branded Uniform, Free parking and Free tea & coffee!

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