IT Project Engineer

Exceptional Service, Endless Improvement, Passionate People, and Honest and Forthright. Guided by our values, we foster a culture of growth, balance, and belonging where every team member can thrive. Due to continued growth, we’re looking to add an IT Project Engineer our Projects Team. In this role, you’ll play a key part in delivering successful client outcomes by leading technical project work and serving as both a hands-on engineer and escalation point. You’ll collaborate closely with clients, vendors, and internal teams to implement solutions that align with project goals and business needs. Responsibilities:

• Participate in project kickoff discussions, contributing to expectations, risks, and technical approach
• Execute assigned project work in alignment with approved Statements of Work (SOWs), ensuring delivery within scope, timeline, and budget
• Deliver hands-on technical implementations across client environments, including infrastructure upgrades, migrations, and system deployments
• Provide post go-live support for project cutovers to ensure stability and optimal client experience
• Track project issues and contribute to post-project debriefs, including lessons learned and process improvement recommendations
• Take ownership of assigned project deliverables through completion and transition to the Service Team
• Draft and send client-facing project status updates
• Communicate effectively with clients and internal teams regarding project progress, upcoming changes, outages, and impacts
• Collaborate with third parties, including co-managed environments and vendors, to complete project tasks
• Maintain thorough and accurate documentation of all project activities, tools, and client environments
• Enter daily time tracking, documentation, and expenses within required systems (e.g., ConnectWise)
• Prepare for and participate in weekly project status check-ins
• Identify and raise risks, blockers, and dependencies impacting project delivery
• Contribute to team discussions and problem-solving in weekly meetings

• 3-5 Years experience in similar level role within project or support divisions

• Strong diverse reactive IT support experience is required

• Experience and ability to independently complete the following project types

• Email Migrations (Various Platforms to M365)

• Server Builds and Migrations (File Server, Domain Controller, Application Servers)

• Network Upgrades and Cross Platform Migrations

• Hypervisor Replacements and Migrations (VMware, Hyper-V)

• Exceptional Documentation and Communication Skills

• Ability to efficiently handle multiple tasks and collaborate effectively within a fast-paces, client-oriented team

• Demonstrates excellent follow-through to ensure tasks are completed successfully.

• Highly organized with a keen attention to detail.

• A current and valid US driver’s license

• Any Degree in relevant technology field is considered a plus

• Certifications such as the following are considered a plus

• MCSA

• VCP

• CCNA

• Solution based certifications (E.g. MDM) are considered a plus

• Experience and exposure with the following project initiatives:

• Workstation Lifecycle Replacement Initiatives

• Office Moves and net new office build-outs

• Security Stack Deployments (e.g. MDR, SIEM)

• Application Deployments (CRM, ERP, etc.)

Charles IT offers a competitive benefits program including Medical, Dental, Vision, Life, Disability, Paid Holidays, PTO, 401K, and bonuses. In addition, we offer free dry cleaning, a fully stocked break room, Friday team lunches, paid training, team-building outings every quarter, professional development and so much more!