Software Engineer, Agent Platform

• Help found our New York office: Set the bar and pace for a serious builder culture unique to our New York location.
• Build the agent harness: Build systems that run live customer conversations and take real actions under tight latency and reliability constraints.
• Make agents measurable: Build the evaluation, observability, and tooling that help us understand how agents behave in production and improve them quickly.
• Co-create with customers: Work closely with our customers to understand workflows, gather feedback, and turn pain points into features that stick.
• Own end-to-end delivery: Own delivery from spec to production for systems that keep agents running around the clock.

• Proven product builder: 4+ years delivering user-facing software at scale; you’ve carried features through multiple release cycles.
• Full-stack fluency: Comfortable with React, TypeScript, Python; experience with databases and cloud infrastructure.
• AI experience (nice-to-have): Hands-on experience with LLM APIs, embeddings, or RAG patterns-or a hunger to learn fast.
• Customer empathy: Track record of translating stakeholder goals into crisp technical specs and delightful products.
• Excellent communicator: Able to explain architectural trade-offs to eng and business outcomes to execs.

What brings us together is our commitment to:

• Live to build
• Run through walls and win
• Obsess over customers in each line of code
• Lose sleep over the “almost perfect”
• Show internal locus of control
• Prioritize finesse: refinement of first principles thinking, execution, and craftsmanship