Associate, Compliance HelpDesk

Are you interested in keeping professionals free of independence conflicts? Are you passionate about providing outstanding customer service? Are you interested in gaining exposure to auditor independence rules promulgated by our regulators? Then our ICN Compliance Help Desk (CHD) may be the right fit for you!

Recruiting for this role ends on 9/30/2026.

Work you’ll do

As a Junior Associate, Compliance HelpDesk, you will be responsible for:

• Respond to support requests using automated phone and chat tools.

• Concisely and efficiently document the support requests in a manner that supports the substance of the discussion and support provided.

• Develop an understanding of Deloitte Independence policies.

• Guide callers through policy and mandatory requirements/procedures.

• Effective written and verbal communication skills

• Customer service attitude with dedication to quality and demonstrated attention to detail

• Ability to understand and communicate policy and procedures consistently, knowing when to seek guidance

• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment

• Strong interpersonal skills and professional demeanor, Required:

• Bachelor’s degree

• Minimum 1+ year of related experience, preferably customer support care within a consumer banking environment

• Ability to travel 0-10%, on average, based on the work you do and the clients and industries/sectors you serve.

• Limited immigration sponsorship may be available.

Preferred:

• Proficiency using Microsoft Office applications

• Experience handling confidential or sensitive information

• Background in a banking, financial services, or regulated environment

• ServiceNow or other incident reporting software familiarity

• Knowledge of ethics, compliance, or independence-related processes

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $42,700 to $78,600.

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Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at USTalentCICInbox@deloitte.com.

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