Solutions Engineer

We’re looking for a qualified Solutions Engineer to oversee and address our customers’ technical needs. You will provide accurate, professional service before and after the point of sale, ensuring customer satisfaction.

As a Solutions Engineer, you should be a tech-savvy professional, able to explain technical details and requirements to a non-technical audience. You should also be results-driven and aspire to reach clear goals.

Ultimately, you’ll be tasked with providing technical, product, and business knowledge to support the sales process and strengthen customer relationships., * Provide technical support for customers to support pre-sales and post-sales processes

• Address all product-related queries on time
• Train customers to use products successfully
• Give developers with clients’ feedback to help identify potential new features or products
• Report on product performance
• Identify solutions to reduce support costs
• Analyze customers’ needs and recommend upgrades or additional features to meet their requirements
• Communicate with the sales department to win new business and increase sales
• Build best practices
• Keep track of sales performance metrics

• 3+ years work experience as a Technical account manager and/or Solutions Engineer for a enterprise-grade SaaS product - bonus if it’s in the eCommerce space
• Solid technical background with hands-on expertise in digital technologies
• Familiarity with software and front-end development
• The ability to understand customers’ needs and suggest timely solutions
• Outstanding verbal and written communication skills
• Strong analytical and problem-solving skills
• BSc degree in Computer Science or relevant field