Senior /Lead Application Administrator

This position directly supports the technology needs of IT applications across a wide range of divisions and departments, including but not limited to Dining Services, Campus Life, Auxiliary services (Bookstore, Mailroom, Transportation), the Brown Card Office, and the Brown Arts Institute. This position is responsible to ensure that IT applications meet the ongoing needs of all operational aspects in their respective areas.

The Senior Application Administrator will support all computing applications used throughout our broad customer base. The Senior Application Administrator will support all of these applications in a variety of ways, including application configuration, vendor technical support, contractual support, and performing Data Security Reviews. The Senior Application Administrator will participate in and support all upgrades, application and security patches, etc. and will coordinate all aspects of testing, documentation, and training of end users. The position will participate in cross training with fellow team members to ensure the team has adequate backup for all applications supported.

The Senior Application Administrator will be a liaison into OIT, working with the ITSC team, Network and Comm Ops teams, ISG, and any other teams as needed. This role will also partner with Athletics leaderships regarding technology planning, budgeting, and evaluation of new applications., This position directly supports the technology needs of the customer base for Departmental Systems. It will primarily focus on the Division of Athletics and the Department of Public Safety and Emergency Management, but will help to support the various other departments and divisions supported by Departmental Systems.

The Lead Application Administrator will support all computing applications used throughout our customer base. This position will support software apps used by Athletics including enterprise level apps like TeamWorks, that includes NCAA compliance management, University Ticketing for selling tickets to sporting events, and Fusion for managing recreational sports. Additionally this position supports many sport-specific applications with unique needs. The Lead Application Administrator will support all of these applications in a variety of ways, including application configuration, vendor technical support, hardware needs except for PCI related equipment, contractual support, and performing Data Security Reviews. The Lead Application Administrator will participate in and support all upgrades, application and security patches, etc. and will coordinate all aspects of testing, documentation, and training of end users. The position will participate in cross training with fellow team members to ensure the team has adequate backup for all applications supported.

The Lead Application Administrator will be a liaison into OIT, working with many OIT teams including ITSCs, Network, Comm Ops, ISG, Systems, and any other teams as needed. This role will also partner with customer leadership regarding technology planning, budgeting, and evaluation of new applications.

The Office of Information Technology (OIT) is seeking a skilled Application Administrator to join the OIT Departmental Systems team. This position will be filled at either the Senior Application Administrator (Grade 10) or Lead Application Administrator (Grade 11) level, depending on the finalist’s depth of qualifications, technical expertise, and relevant experience., u2022 Bachelor’s degree preferred

\u2022 3+ years of IT related experience including enterprise-level business application support or administration.

The following experience is preferred:

\u25cb Administration of Public Safety or Enterprise Applications & Systems

\u25cb Security Systems Application Administration

\u25cb SQL Queries; including writing queries and joining databases

\u25cb SSRS (SQL Server Reporting Services); writing reports & supporting SSRS

\u25cb Active Directory Security Group Administration

\u25cb Group Policy Administration

\u2022 Lead experience preferred

The following application support or administration experience or equivalent is preferred, u2022 Strong application support/administration abilities to troubleshoot, support, and maintain critical application suites/software components supporting a 24x7 operation.

\u2022 Strong problem solving skills, organizational skills, and project planning skills

\u2022 Working knowledge of databases and SQL Queries

\u2022 Troubleshooting skills for problem resolution

\u2022 Knowledge of TCP/IP networking

\u2022 Knowledge of IT change management processes

\u2022 Excellent customer service skills; strong commitment to customer service

\u2022 Strong computing, analytical, and organizational skills

\u2022 Ability to work effectively in a group and as a member of a project team

\u2022 Excellent coordination, collaboration, writing, and verbal communication skills

\u2022 Ability to manage multiple tasks with shifting priorities

\u2022 Ability to work through problems and find solutions

\u2022 Experience with Google Suite

\u2022 Experience with Microsoft Excel, Word and other Microsoft Office applications

\u2022 Higher education experience preferred

Lead Application Administrator, Departmental Systems (Grade 11), Bachelor’s degree preferred

7 years of IT related experience

Experience with enterprise-level business application support or administration preferred

\u200b

The following experience is preferred:

SQL Queries; including writing queries and joining databases

Active Directory Security Group Administration

Group Policy Administration\u200b

The following application support or administration experience or equivalent is preferred: Athletics enterprise apps; Athletics compliance, Recreational sports management, ticket sales applications

Strong application support/administration abilities to troubleshoot, support, and maintain critical application suites/software components supporting a 24x7 operation.

Strong problem solving skills, organizational skills, and project planning skills

Working knowledge of databases and SQL Queries

Troubleshooting skills for problem resolution

Knowledge of TCP/IP networking

Knowledge of IT change management processes

Excellent customer service skills; strong commitment to customer service

Strong computing, analytical, and organizational skills

Ability to work effectively in a group and as a member of a project team

Excellent coordination, collaboration, writing, and verbal communication skills

Ability to manage multiple tasks with shifting priorities

Ability to work through problems and find solutions

Experience with Google Suite

Experience with Microsoft Excel, Word and other Microsoft Office applications

Higher education experience preferred

\u200b

A successful completion of a criminal background check and education verification is required.