IT Support and Training Specialist

• Respond to, and triage, incoming IT support requests, resolving issues directly or escalating to the right team member.
• Manage the user account lifecycle in Active Directory - provisioning, changes, and deprovisioning for new hires, transfers, and terminations.
• Administer Microsoft 365 services, including Outlook, SharePoint, and shared/network drive permissions.
• Provision, configure, and troubleshoot company mobile devices; coordinate with wireless carriers and vendors on service requests.
• Provide hardware and software troubleshooting support for laptops and desktops.
• Coordinate with HR and field offices on new-hire IT setup and employee status changes.
• Support basic network connectivity troubleshooting, escalating more complex issues to network engineering.
• Help manage access and provisioning for enterprise AI tools as adoption grows.
• Partner with the IT Manager to identify recurring support issues and recommend process or training improvements.
• Lead hands-on device training for new hires and existing employees (laptops, mobile devices, core business systems).
• Deliver basic AI literacy training - teaching employees how to use company-approved AI tools safely and effectively.
• Create and maintain simple how-to guides and quick-reference materials (e.g., in SharePoint).
• Travel periodically to other company locations to run in-person training sessions.
• Other duties as assigned., WORKING ENVIRONMENT/PHYSICAL REQUIREMENT: This position will work in-person in an office setting. NOTE: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, working conditions, physical demands, and activities may change or new ones many be assigned at any time with or without notice. Service Electric Company provides Equal Employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

• A high school diploma or equivalent.
• 1 to 3 years experience in an IT support or helpdesk role.
• Working knowledge of Microsoft Active Directory and Microsoft 365 (Outlook, SharePoint).
• Experience troubleshooting Windows desktop/laptop hardware and software issues.
• Experience supporting mobile devices (iOS) in a business environment.

KNOWLEDGE, SKILLS, AND ABILITIES

• Comfortable presenting to and training groups of employees, in person and virtually.
• Capable of handling multiple projects concurrently with good time management.
• Detail-oriented, with strong ticket and task-tracking habits.
• Strong ability to identify and solve issues.
• Excellent analytical and problem-solving skills.
• Strong communication skills, with the ability to explain technical concepts to non-technical staff.
• Strong customer service skills and willingness to learn/teach.
• Self-motivated.
• Ability to maintain confidentiality.
• Ability to conducts self in an appropriate manner as a representative of SEC, working effectively in a diverse work environment.

KNOWLEDGE, SKILLS, AND ABILITIES (A PLUS, BUT NOT REQUIRED)

• Experience with construction or field-services ERP systems (e.g., Viewpoint Spectrum).
• Familiarity with SSO/identity protocols (SAML, OIDC).
• Experience with mobile forms platforms (e.g., GoCanvas, MS Forms, Origami).
• Exposure to VoIP/UCaaS phone systems (e.g., Teams Phones).
• Familiarity with AI chatbot tools (Claude, ChatGPT, Gemini, etc.) and general AI literacy.
• Experience developing training content or leading onboarding sessions.
• Basic understanding of networking/SD-WAN troubleshooting.

At Service Electric Company, we believe that each employee contributes directly to the success and growth of our company. Specializing in transmission, distribution, substation, storm restoration, and technical services., our rapid expansion follows our growing reputation for delivering safe, quality, and on-time projects to all our customers. Whether we’re staffing internal support or in-field workforce, we are guided by our Core Values of Quality, Safety, and Responsibility. Incorporated in 1945, SERVICE ELECTRIC Company now employs over 2,000 employees and operates a fleet of more than 2,000 pieces of equipment. Our primary footprint includes the Southeast, Midwest, and Puerto Rico, but our crews travel throughout the Country to assist with storm restoration. Service Electric Company is a subsidiary of Quanta Services, Inc. (NYSE:PWR). Our culture is about supporting an environment where all employees can be themselves, are valued, and have an equal opportunity to succeed. About this Role