IT Tier I Support Technician

Wilson & Company is a civil engineering and architecture firm seeking a full-time IT Support Technician to provide Tier I help desk support. This position is located in El Paso, TX, Las Cruces, NM, or Kansas City, MO. The ideal candidate is self-motivated, organized, and communicates clearly with both technical and non-technical staff. This role supports engineers, architects, designers, and project teams who rely on stable workstations, reliable connectivity, and quick turnaround on technical issues to keep projects moving.

The desired candidate has hands-on experience with Windows 11, PC imaging and deployment using Microsoft Intune, and troubleshooting issues related to desktops, LAN/WAN connectivity (TCP/IP), and Active Directory. This position requires 2-5 years of relevant experience.

Requirements

• 2-5 years supporting Windows desktop operating systems, Office 365, and Teams
• Experience imaging and deploying PCs via Microsoft Intune (Autopilot a plus), including asset inventory/equipment tracking
• Troubleshooting computer hardware, software, and application issues, including patch/update management (installing, troubleshooting, manual deployment when auto-updates fail)
• Active Directory account management (creating, disabling, modifying users), password resets, DNS, DHCP, and MFA support
• Support for internal and cloud-based infrastructure: email, printers, wired/wireless networks, and Teams-based video conferencing/AV
• Experience with Remote Desktop tools and mobile device support (iPhone, Android, tablets)
• Software license management for design applications (Autodesk, Bentley, Esri) and basic GIS awareness (ArcGIS or similar)
• Experience supporting civil engineering and architecture design applications (AutoCAD, Civil 3D, Revit, Bentley MicroStation) strongly desired, including large CAD/BIM/GIS file and storage needs
• Basic cybersecurity awareness (phishing identification, endpoint protection alerts)
• Strong documentation habits - accurate ticket logging and contribution to knowledge base/SOPs
• Understanding of SLA targets and escalation procedures (Tier 2/3 hand-off)
• Excellent problem-solving, analytical, and communication skills (written and verbal)
• Strong customer service orientation in a user-facing, deadline-driven environment
• Hands-on workstation support required, including lifting/moving equipment; willingness to report to the office regularly and support occasional after-hours/on-call work
• Occasional travel to other offices required
• Ability to work independently or on a team, adapting quickly as business needs change
• Highly motivated, with interest in career growth through company training

We support our employees’ success and well-being with a comprehensive benefits package, including options for health insurance, life insurance, disability coverage, paid time off, and retirement savings plans. We are proud to be an EEO employer and maintain a drug-free workplace, conducting pre-employment background checks.

Join us and be part of a culture committed to helping you achieve personal and professional success.

For nearly a century, Wilson & Company, Inc., Engineers & Architects, has provided award-winning engineering, architecture, planning, environmental, surveying, geospatial, and construction management services. With employees across multiple offices in the Midwest, Southwest, Rocky Mountain, and Western regions in the United States, we bring people together to practice their craft, create value, and accomplish great things.

Guided by our purpose, we help clients move from concept to completion, transforming unused spaces into productive places, underutilized facilities into efficient ones, and rural or urban challenges into achievable solutions.

At Wilson & Company, we focus on your specific needs, delivering excellence with lasting Higher Relationships in mind. By employing our core values-discipline, intensity, collaboration, shared ownership, and solutions-we create genuine experiences and lasting connections for our clients, employees, and communities.