Principal UX Designer

We’re looking for a Principal UX Strategist to lead experience strategy for high-impact retail and eCommerce journeys, including checkout, payments, credit enrollment, loyalty, and customer acquisition experiences.

This role is ideal for a strategic UX leader who can influence product direction, advocate for customers, and drive measurable business outcomes across complex digital ecosystems. Operating within a shared-services studio model, you’ll partner with multiple internal clients and help shape experiences across web, mobile, and in-store channels.

In This Role, You Will

• Lead UX strategy for large-scale retail, eCommerce, payments, and enrollment initiatives.
• Drive end-to-end customer experiences across digital, mobile, and in-store touchpoints.
• Translate customer needs, business goals, and data insights into actionable experience strategies.
• Facilitate discovery workshops, design thinking sessions, and stakeholder alignment efforts.
• Partner with UX Research and Design teams to develop, validate, and refine solutions.
• Leverage quantitative and qualitative data to identify opportunities and influence product decisions.
• Create and test concepts through rapid prototyping using Figma, Claude, and AI-powered design tools.
• Influence product roadmaps and help define Minimum Lovable Products (MLPs).
• Present and defend recommendations with senior leaders and cross-functional stakeholders.
• Serve as a UX thought leader, helping elevate design practices across the organization.

• 8+ years of UX Strategy, Product Design, Service Design, or related experience.
• Proven success leading UX strategy for complex customer-facing products and programs.
• Strong experience in retail, eCommerce, checkout, payments, loyalty, credit, or enrollment experiences.
• Expertise in user-centered design, design thinking, information architecture, and service design.
• Experience connecting omnichannel experiences across digital, mobile, and in-store environments.
• Strong facilitation, storytelling, and executive communication skills.
• Ability to influence within highly matrixed organizations and align diverse stakeholder groups.
• Experience using research, analytics, and customer insights to drive strategic decisions.
• Deep understanding of agile product development and modern product organizations.

Preferred Qualifications

• Experience with self-checkout, Scan & Go, payments, financing, credit enrollment, rewards, or loyalty programs.
• Background with major retailers or digital commerce organizations such as Walmart, Lowe’s, Home Depot, or similar brands.
• Experience within financial services, credit, or customer acquisition journeys, including prior Citi experience.
• Expertise using AI-enabled prototyping tools, including Claude and Figma Make.
• Experience working in a consulting, agency, or shared-services model supporting multiple stakeholders.

Success in This Role

Successful candidates combine strategic thinking with hands-on execution. They can navigate ambiguity, influence senior leaders, and create compelling experiences that connect eCommerce, mobile, and in-store journeys. They are comfortable challenging assumptions, defending customer needs, and pushing the organization toward best-in-class retail experiences.

The hourly pay rate range for this position is $72 to $78 per hour (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.

Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.

Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.