L2 Systems Analyst

TAS

Dallas, United States

1 day ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

3 years minimum

Working hours

Regular working hours

Job source

startup.jobs

Tech stack

Microsoft Windows Active Directory Bash Shell Cloud Computing Dynamic Host Configuration Protocol Domain Name System (DNS) Monitoring of Systems Hyper-V Issue Tracking Systems Information Technology Operations Virtual Private Networks (VPN) Linux System Administration

+16 more

Linux Servers Microsoft Software Windows Servers Nagios Networking Basics Windows PowerShell Runbook TCP/IP Virtualization Technology Scripting Cloud Platform System Firewalls (Computer Science) Information Technology SolarWinds (Software) Patch Management Vmware

Job description

Provide Level 2 technical support for enterprise systems, applications, and infrastructure.
Investigate, diagnose, and resolve escalated incidents from L1 support.
Perform root cause analysis and document findings.
Monitor system performance, availability, and capacity.
Maintain and support Windows/Linux servers and cloud environments.
Manage user access, permissions, and identity services (e.g., Active Directory).
Support patch management, system upgrades, and change management activities.
Collaborate with vendors and third-party providers for issue resolution.
Create and maintain technical documentation, runbooks, and knowledge base articles.
Participate in on-call rotation and incident response when required.
Ensure compliance with IT policies, security standards, and regulatory requirements.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
3-5 years of experience in IT support, systems administration, or related role.
Strong knowledge of:
Windows Server and/or Linux environments
Active Directory, DNS, DHCP
Microsoft 365 administration
Virtualization technologies (VMware / Hyper-V)
Basic networking concepts (TCP/IP, VPN, firewalls)
Experience with ticketing systems and ITSM frameworks (ITIL preferred).
Strong troubleshooting and analytical skills.
Excellent written and verbal communication skills., * Experience with cloud platforms (Azure, AWS, or GCP).
Familiarity with scripting (PowerShell, Bash).
Experience with monitoring tools (e.g., SolarWinds, Nagios).
ITIL Foundation certification.
Relevant certifications (Microsoft, CompTIA, VMware).