Implementation Consultant

• Own end-to-end Elite product implementation for POR clients, including project management, configuration, training delivery, and data integrity validation
• Lead client discovery calls to understand business goals, workflows, and operational needs - then translate those into a tailored implementation approach
• Design and deliver high-quality training programs (primarily online via Zoom, Teams, or similar) that drive real software adoption, not just checkbox completion
• Collaborate with the Learning and Development team to continuously improve training content, delivery methods, and effectiveness
• Monitor project plans, track milestone progress, and communicate implementation status clearly to clients and internal stakeholders
• Resolve client issues during implementation with creative, out-of-the-box thinking - showing each customer how to use the POR suite to actually accomplish their goals
• Prepare best practices dossiers by industry and deliver consulting material aligned to POR consultancy standards
• Identify opportunities for additional consulting services and coordinate with the appropriate internal teams for follow-up
• Proactively develop and maintain expertise in the full Point of Rental suite, staying current on new features, industry trends, and best practices
• Work independently and manage your own day-to-day activities with strong organizational accountability

• 2+ years of hands-on experience in the equipment or party/event rental industry
• 3+ years delivering training on web-based software solutions, including webinars and virtual classroom environments
• Demonstrated ability to interpret customer goals and business operations and translate them into practical software adoption strategies
• High proficiency in training, coaching, and consultative leadership - you make complex things click for people
• Strong project management instincts - you track your own milestones and don’t let things fall through the cracks
• Excellent presentation, communication, and customer service skills, both written and verbal
• Proficiency across training delivery methods: virtual, classroom, and computer-based
• Ability to travel domestically as needed (less than 20%)
• Preferred: Knowledge of SQL or database structures for data validation support
• Preferred: Prior experience with Point of Rental software

The Point of Rental Consulting and Implementation team is on the front lines of customer success - working directly with rental businesses worldwide to get them up and running on the POR Elite platform and operating at their best. This team combines deep rental industry knowledge with sharp consulting instincts, and they move fast. This, Point of Rental is the global leader in rental software, and this role puts you at the center of why clients succeed with us. You’ll work across industries, sharpen your consulting craft alongside experienced peers, and make a direct, visible impact on customer outcomes. If you want a role where your rental expertise and training skills actually matter, this is it!