IT Operations Analyst

Responsibilities: <ul> <li>Asset Management - document and update asset details, operational environments, and functional roles for all IT assets in the Data Center Information Management System.</li> <li>Analyze, prioritize, and respond to alerts, notifications, and requests that come to designated inboxes, phones, dashboards, and intake systems.</li> <li>Create and update Incident Records, coordinate with Technology Operations Center, and vendors; escalate based on exposure, risk, and skillsets needed, leverage on call resources.</li> <li>Interact with third-party hardware and/or software vendors by initiating and supporting vendor services as necessary and validating repair activities of vendors, seek status updates, coordinate RMAs, and escalate as needed.</li> <li>Manage, Coordinate, and Audit Change Requests.</li> <li>Install and document data center infrastructure (e.g., cabinets, racks, patch panels, copper cabling, fiber cabling).</li> <li>Install, document, and configure computer, network, and storage systems.</li> <li>Install, test, validate, & document firmware updates.</li> <li>Perform periodic walkthroughs/site surveys.</li> <li>Assist with vendor visits; sign in/out, escort during visits.</li> <li>Review inboxes, alert consoles, and SMS notifications.</li> <li>Other duties as identified by data center leadership.</li> </ul> Entity of type com.vizirecruiter.common.domain.model.Label with id: 484 Entity of type com.vizirecruiter.common.domain.model.Label with id: 510 Entity of type com.vizirecruiter.common.domain.model.Label with id: 1328

Requirements: <ul> <li>4 years of experience in a data center environment.</li> <li>3 years of experience working with third-party IT vendors and/or managing software/hardware supplier relationships.</li> <li>3 years of experience creating and maintaining technical documentation or standard operating procedures for IT support or deployments.</li> <li>2 years of experience in an IT role involving direct interaction with senior management.</li> <li>2 years of hands-on experience with rack and stack operations, as well as cabling hardware in IT racks and cabinets.</li> <li>2 years of experience troubleshooting physical connectivity issues, including copper and fiber cables.</li> <li>2 years of experience working with structured cabling systems.</li> </ul>
<p>Education:</p> <ul> <li>Relevant certifications (e.g., CompTIA A+, Network+, or equivalent) preferred.</li> </ul>

<h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">Min</h2> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text">USD $55.00/Hr.</div> </div> </div> <h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">Max</h2> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text">USD $62.00/Hr.</div> </div> </div> Entity of type com.vizirecruiter.common.domain.model.Label with id: 3102 Entity of type com.vizirecruiter.common.domain.model.Label with id: 387

At Connection, our purpose is simple: we connect people with technology. From hardware-PCs, printers, servers, and more-to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. We like to think of ourselves as the IT Department for our customers' IT Department. Our company started out almost 40 years ago with two employees and a phone line. Today we're a Fortune 1000 IT solutions partner operating in 174 countries around the world-still driven by that startup mentality and guided by our original purpose.

https://www.connection.com