IT Support Manager

Responsibilities: <ul> <li>Leading and managing the IT support team to provide timely and effective solutions to technical issues.</li> <li>Developing and implementing IT support policies and procedures to ensure consistent service delivery.</li> <li>Collaborating with other IT professionals and departments to align support services with broader IT and organizational goals.</li> <li>Managing the IT support ticketing system and ensuring issues are resolved within agreed service level agreements (SLAs).</li> <li>Providing training and support to IT staff and end-users to maximize the effective use of technology.</li> <li>Conducting regular performance evaluations of IT support staff and offering feedback and development guidance.</li> <li>Preparing and managing the budget for the IT support department, including forecasting and cost control.</li> <li>Staying current with technology trends and advancements to recommend upgrades and new systems that will improve organizational efficiency.</li>

</ul> Entity of type com.vizirecruiter.common.domain.model.Label with id: 464 Entity of type com.vizirecruiter.common.domain.model.Label with id: 317 Entity of type com.vizirecruiter.common.domain.model.Label with id: 199

Requirements: <ul> <li>Minimum 10 (preferably 15 plus) years’ Helpdesk/IT Support/Sysadmin/Application Support experience.</li> <li>Minimum 4 years’ supervisory experience.</li> <li>Project management (at a team level) experience.</li> <li>Intermediate knowledge of Azure, VMware vSphere, Cisco Meraki, and Active Directory (Hybrid).</li> <li>Networking - knowledge of networking concepts and LAN/WAN configuration (DHCP, DNS, SDWAN, etc.).</li> <li>Knowledge of M365 and Exchange Online/hybrid environment.</li> <li>Knowledge of managing a helpdesk ticketing system (they have HALO ITSM).</li> <li>Strong technical writing skills.</li> <li>General knowledge of imaging and application deployment (SCCM).</li> <li>Intermediate Windows Server knowledge and experience.</li> <li>Travel by automobile to branch locations regularly.</li> </ul>

<h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">Min</h2> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text">USD $110,000.00/Yr.</div> </div> </div> <h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">Max</h2> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text">USD $120,000.00/Yr.</div> </div> </div> Entity of type com.vizirecruiter.common.domain.model.Label with id: 553 Entity of type com.vizirecruiter.common.domain.model.Label with id: 287

At Connection, our purpose is simple: we connect people with technology. From hardware-PCs, printers, servers, and more-to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. We like to think of ourselves as the IT Department for our customers' IT Department. Our company started out almost 40 years ago with two employees and a phone line. Today we're a Fortune 1000 IT solutions partner operating in 174 countries around the world-still driven by that startup mentality and guided by our original purpose.

https://www.connection.com