Technical Customer Support Specialist

• Serve as the first line of support for our users, including clinicians, staff, and admins via Zendesk (email, chat, tickets, phone)
• Troubleshoot user-reported issues, escalate bugs to product/engineering, and follow through on resolution
• Triage and categorize inbound tickets to improve internal response speed and clarity
• Translate user feedback into actionable insights to improve product usability
• Collaborate closely with Customer Success to ensure a consistent and proactive support experience, * Mission-driven company improving healthcare documentation at scale
• Early-stage team with huge ownership opportunities
• Fast-growing customer base and real-world impact
• Work closely with product and engineering teams to shape the user experience
• Remote opportunity, collaborative culture, and meaningful work

• 3+ years of experience in technical customer support or client-facing roles, ideally in a healthtech or healthcare SaaS company
• Strong ability for technical troubleshooting and root cause analysis, being able to diagnose ‘why’ something isn’t working
• Ability to identify complex bugs and creating detailed reports for the Product and Engineering teams to fix.
• Deep understanding of clinical workflows, home health, or EHR/EMR systems (bonus if you’ve worked with intake, charting, or QA)
• Excellent written and verbal communication skills- you can simplify technical topics for non-technical users
• Comfort with fast-changing environments and a bias toward action
• Familiarity with ticketing softwares like Zendesk, If you’re passionate about building high-impact products that solve real-world problems, we’d love to hear from you. Apply today!

Compensation: $65,000 - $75,000 + Great health benefits - healthcare, dental, and vision