IT Support / Help Desk

On-Demand Group

Edina, MN, United States

1 day ago

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Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Compensation

$56,160.0 - $62,400.0

Working hours

Regular working hours

Job source

www.dice.com

Tech stack

Microsoft Word Microsoft Excel Microsoft Windows Android Software Development Apple IOS Microsoft Azure Microsoft Outlook Cellular Networks Cloud Computing Issue Tracking Systems Networking Basics Azure Active Directory

+7 more

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Job description

Our client is looking for an IT Support/Help Desk supporting end users across a corporate office and occasionally at store locations. You’ll get exposure to desktop support, mobile devices, cloud services, and infrastructure projects, working alongside an experienced infrastructure team that will train you in the field., Provide desk-side and desktop support for end users

Perform general break/fix support for hardware and software issues
Image and deploy machines; support new employee onboarding
Supplement and coordinate with the Level 1 service desk team on escalations and shared workload
Assist with pilots for new infrastructure or end-user devices
Help operationalize and deploy new devices and infrastructure rollouts
Support cloud-based Microsoft 365/Azure environment tasks, including Outlook, OneDrive, and Microsoft Entra identity provider.
Escalate issues appropriately and navigate a larger corporate IT ecosystem when tools or access are limited

Requirements

Solid working knowledge of the Windows operating system and general desktop end-user experience

Foundational understanding of Microsoft 365 (M365) services, including Outlook, OneDrive, Word, and Excel
Basic familiarity supporting mobile devices/tablets
Basic networking fundamentals (differences between wireless, physical/wired, and cellular networks) Nice to Have:
Windows 10/11 specific experience
Basic familiarity with both iOS and Android mobile operating systems
Exposure to ITSM/ticketing systems; ServiceNow experience specifically
Basic familiarity with ITIL concepts

Soft Skills:

Comfort operating in ambiguity and shifting priorities
Strong critical thinking and adaptability across different technologies and tasks
Resilience and a growth mindset
Genuine curiosity and eagerness to build a long-term career in IT infrastructure/support
Reliable and self-directed