Network Operations Engineer / Network Operations Analyst

• Monitor enterprise network health and respond to real-time incidents across Discover, Diners Club, and Pulse environments.
• Triage and resolve circuit and connectivity outages, including BGP events, tunnels, and VLAN issues.
• Navigate Cisco devices and execute diagnostic commands to isolate Layer 1-3 faults.
• Coordinate directly with ISPs and vendors to escalate and drive resolution.
• Communicate status and impact through emails, calls, and documented updates.
• Prioritize multiple simultaneous outages and maintain engagement until stabilization.
• Follow established SOPs and contribute to documentation quality.
• Operate within a primary/secondary rotation balancing active incidents and support activities.
• Support preemptive mitigation and proactive monitoring practices.
• Transition to independent operations after ramp-up and training.

• Approximately 3-5 years in network operations or NOC with strong Cisco exposure.
• Hands-on eyes-on-glass monitoring experience in a 24x7 setting.
• Proficiency in Layer 1-3 troubleshooting and incident management.
• Experience handling circuit outages, BGP, VLANs, and tunneling scenarios.
• Proven coordination with ISPs and carriers during outages.
• Comfort managing multiple concurrent incidents with clear escalation paths.
• Strong written and verbal communication skills.
• Tools and skills: Cisco networking, SecureCRT, network monitoring. Nice to have: SolarWinds, Riverbed, packet analysis, BGP, VLANs/tunneling, Ansible, scripting/automation, AI exposure.

Education Requirements: Bachelor’s degree preferred. A highly qualified candidate without a degree may be considered.

Our client seeks a Network Operations Engineer / Network Operations Analyst to provide real-time monitoring and incident response across a large enterprise network environment. The role centers on eyes-on-glass operations, proactive detection, and swift triage of circuit and connectivity events across 500+ global sites. The position requires strong Layer 1-3 troubleshooting, vendor coordination, and clear communication while following established SOPs in a 24x7 monitored environment. Typical shift is approximately 2:00 PM-11:00 PM Eastern with a likely weekend schedule after initial training.

Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $50.00 to $55.00/hr. w2, Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality. If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:

When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.

Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients’ capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve.