Desktop Support Analyst

This role is responsible for providing first-line technical support to employees, ensuring timely issue resolution and maintaining high-quality service delivery. The ideal candidate will be experienced in Microsoft 365 administration, account management, and troubleshooting within Windows-based environments. This position requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced setting., * Provide first-line technical support via phone, email, and ticketing system, ensuring prompt resolution of IT issues.

• Perform account management tasks including creating and managing user accounts and permissions within Active Directory.
• Administer and troubleshoot Microsoft 365 applications, including license management, email tracing, and email whitelisting.
• Support OneDrive and Azure device enrollment, ensuring proper configuration and connectivity.

Required Knowledge/Experience:

• 2-3 years of experience in a similar IT support role with senior-level troubleshooting responsibilities.
• Strong proficiency with Windows environments and Active Directory administration.
• Hands-on experience with Microsoft 365 administration and end-user support.
• Familiarity with Azure services, device enrollment, and cloud-based applications such as OneDrive.
• Experience using RingCentral for call handling and queue management., All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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