IT Help Desk Technician I

The objective of the Help Desk team is to diagnose and resolve issues in a timely manner and assist other departments with IT-related projects. The IT Help Desk Technician I plays a critical role on the IT team by providing fast and effective basic technical assistance on computer systems to users across the organization. Working in a mixed Windows and Mac OS environment, this role serves as the initial point of contact for GT’s Living Foods employees seeking assistance over the phone or via email., * Performs onsite and remote troubleshooting through diagnostic techniques and offers advice to resolve basic technical issues.

• Determines the best solution based on the issue and details provided by customers.
• Walks customers through the problem-solving process.
• Directs unresolved issues to the next level of support personnel.
• Provides accurate information on IT products or services.
• Records events, problems, and their resolutions in the ticketing system.
• Follows up and updates customer status and information.
• Convey any feedback or suggestions from customers to the appropriate internal team.
• Maintains and tracks physical inventory.
• Identifies and suggests possible improvements to procedures.

• Experience: 1-3 years of help desk experience
• Education: Bachelor’s Degree in Computer Science or related field (preferred)
• Computer Skills: Experience working in a mixed Windows and Mac OS environment
• Must have a valid driver’s license, proof of insurance and be able to drive a motor vehicle.
• Bilingual; speak, read & write Spanish fluently (preferred), * Customer service oriented, ability to maintain composure
• Effective communication; ability to convey technical information to various audiences
• Attention to detail; demonstrate passion for accuracy in both minor and significant workstreams
• Tech savvy with working knowledge of office automation products and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Problem solving; ability to diagnose and resolve basic technical issues
• Prioritization; ability to manage individual workload within a ticketing system, Automation, Cellular Telephone, Childcare, Communication Skills, Computer Science, Computer Skills, Computer Systems, Customer Support/Service, Detail Oriented, Diagnostics Solutions/Software, Driver’s License, Employee Assistance Plan, Establish Priorities, Health Insurance, Help Desk, Identify Issues, Information Technology & Information Systems, Lift/Move 50 Pounds, Mac Operating System, Microsoft Windows Operating System, Mobile Devices, Multilingual, Physical Inventory, Problem Solving Skills, Procedure Development, Restaurant, Spanish Language, Technical Presentation, Technical Support, Time Management

GT’s Employee Experience (Benefits/Perks):

• Health Insurance: Medical, Dental, Vision, and Life
• 401K with Matching
• Employee Assistance Program
• Discounts on the amazing GT’s product line (available for pickup at headquarters only)
• Corporate Discounts with our partners through LifeMart (concert & sporting event tickets, cell phone service, gifts, restaurants, hotels, gyms, childcare, and more!)
• Others: on-site corporate gym, food trucks every weekday, and quarterly employee appreciation events, * Work Hours: Standard business hours Monday through Friday with occasional weekend coverage.
• Must be able to occasionally lift, push, pull and carry up to 50 lbs.
• Work Attire: Use good judgement, keeping in mind the nature of their work, their own safety and the safety of others, and their need to interact with the public.
• Pay Range: $27.00/hr. to $30.00/hr.

At GT’s Living Foods, we’re more than just a company - we’re a community passionate about creating a healthier, happier world. Over the last 30 years we’ve built a culture of inclusivity and authenticity, where our shared values create an environment that inspires you to do your best while achieving meaningful results. Our mission to transform health and happiness through potent, living foods has established us as the #1 Kombucha brand and a leader in the Health & Wellness space.