Power BI Reporting Analyst

Operations Leadership Coordinating Data Quality Communication KPI Reporting Problem Solving Customer Service Ad Hoc Reporting Data Warehousing Business Problems Influencing Skills Business Valuation Data Visualization Reporting Solutions Business Requirements Business Intelligence Full Stack Development Stakeholder Management Artificial Intelligence Business Transformation SQL (Programming Language) Influencing Without Authority Customer Experience Improvement Computer Security Awareness Training

Salesforce Admin, Are you passionate about transforming data into meaningful business insights? We’re seeking a Power BI Reporting Analyst to support a growing customer experience organization by developing impactful dashboards, KPI reporting, and operational analytics that drive business decisions.

This role offers the opportunity to partner directly with business leaders, operations teams, and technical stakeholders to build reporting solutions that influence strategy and improve customer experience outcomes. If you enjoy solving business problems through data, gathering requirements, and creating dashboards that tell a story, we’d love to connect.

What You’ll Do

• Partner with business stakeholders and operational leaders to understand reporting needs and business objectives.
• Gather, document, and translate business requirements into reporting solutions.
• Design, develop, and maintain Power BI dashboards, scorecards, and reports.
• Create actionable visualizations that support operational decision-making.
• Develop KPI reporting and performance scorecards.
• Collaborate with IT and data teams to identify, validate, and manage data sources.
• Write SQL queries to extract, analyze, and validate data.
• Investigate and resolve reporting discrepancies and data quality issues.
• Support dashboard enhancements, ad hoc reporting requests, and ongoing improvements.
• Train users on dashboard functionality and reporting capabilities.
• Document reporting standards, requirements, and processes., Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Power BI Reporting Analyst TEKsystems

Charlotte, NC*Remote

Power BI Dashboard Operations Leadership Coordinating Data Quality Communication KPI Reporting Problem Solving Customer Service Ad Hoc Reporting Data Warehousing Business Problems Influencing Skills Business Valuation Data Visualization Reporting Solutions Business Requirements Business Intelligence Full Stack Development Stakeholder Management Artificial Intelligence Business Transformation SQL (Programming Language) Influencing Without Authority Customer Experience Improvement Computer Security Awareness Training +0

• 3+ years of experience in reporting, business intelligence, analytics, or data reporting.
• Hands-on experience building Power BI dashboards and reports.
• Strong SQL skills with experience querying large datasets.
• Experience gathering business requirements and translating them into reporting solutions.
• Strong understanding of data visualization best practices.
• Excellent communication and stakeholder management skills.
• Experience working with multiple data sources and complex datasets.
• Strong documentation and problem-solving abilities., * Contact center, customer service, operations, or customer experience reporting experience.
• Familiarity with metrics such as:
• Service Level
• Average Handle Time (AHT)
• Customer Satisfaction (CSAT)
• First Call Resolution (FCR)
• Occupancy
• Abandonment Rate
• Volume Forecasting
• Experience with Microsoft Power Platform.
• Exposure to data warehousing concepts.
• Project coordination or cross-functional reporting experience.
• SharePoint experience is a plus., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

• 100% remote work environment
• Direct exposure to business and operational leadership
• High-impact reporting work that drives strategy and decision-making
• Opportunity to influence customer experience initiatives through data
• Stable organization with strong growth and advancement opportunities
• Collaborative, supportive team environment
• Competitive compensation and long-term career potential

Ideal Backgrounds

• Power BI Analyst
• Reporting Analyst
• Data Reporting Analyst
• Business Intelligence Analyst
• BI Developer
• Operations Analyst
• Contact Center Reporting Analyst
• Customer Experience Analyst

If you’re looking for an opportunity to combine technical reporting expertise with business partnership and strategic influence, we’d love to speak with you. Job Type & Location

This is a Contract to Hire position based out of Charlotte, NC. Pay and Benefits

The pay range for this position is $45.00 - $50.00/hr.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.