Sales Executive, IT Support Services

We are looking for a Sales Executive with a strong track record in Managed IT Services sales. This is a great opportunity to join a global Service Management specialist and play a key role in expanding our presence across the Managed IT Services landscape.

This is a hybrid role with an equal focus on new business development and account management. You will be responsible for winning new clients, developing a strong personal pipeline, and growing existing customer relationships by understanding client challenges and positioning our Managed IT Services as a trusted extension of their IT operations.

The successful candidate will combine proactive business development with strong account management skills, working closely with internal technical and delivery teams to drive successful client outcomes and identify further growth opportunities.

Pink Elephant is a global Service Management specialist helping organisations accelerate their implementation of Service Management best practices through our training, consultancy, IT Support and ITSM technology services. Our Managed IT Services help clients strengthen their day-to-day IT operations, improve service performance, and connect People, Processes and Technology., New Business Development

• Drive new logo acquisition through outbound prospecting, targeted campaigns, networking, referrals, and partner engagement
• Identify and engage decision-makers across IT, Operations, Procurement, and senior leadership teams
• Build and manage a qualified sales pipeline for Managed IT Services and related service offerings
• Own the sales cycle from initial engagement through to close, onboarding, and handover to the service delivery team

Account Management

• Develop and grow existing customer relationships, identifying upsell and cross-sell opportunities across Managed IT Services, technology, consultancy and education
• Act as a trusted advisor to clients on their Managed IT Services and service improvement requirements
• Maintain regular account reviews and support long-term customer success, service satisfaction, and retention
• Work closely with technical and delivery teams to ensure successful service delivery and identify further opportunities

Additional Responsibilities

• Forecast against sales targets, submit monthly progress reports, and ensure CRM data is accurate and up to date
• Use market, customer, and competitor insight to strengthen the company’s value proposition and differentiation
• Build relationships with senior stakeholders, including IT leaders and C-level executives, across SME and enterprise organisations

• Proven track record of Managed IT Services or related B2B IT service sales
• Successful track record of at least 3 years B2B sales experience
• Demonstrable success in both new business acquisition and account development
• Excellent commercial and relationship negotiation skills and business acumen
• Credibility and confidence to engage effectively with senior stakeholders, including IT leaders and C-level executives
• Self-motivated, results-driven and accountable
• Knowledge of Managed IT Services, service desk, cloud, infrastructure, or cyber security services would be advantageous
• Degree educated, preferably in business or management, or equivalent relevant experience