IT Contact Center Support/Service Desk

Our client is a nationally recognized leader in healthcare, dedicated to transforming lives through clinical excellence and compassionate support. They foster a collaborative environment where technology professionals enable life-saving operations.

Step into a vital IT support role where you will serve as the first line of defense for clinical and desktop applications across a 24/7 healthcare ecosystem. You will troubleshoot technical incidents via phone, chat, and ticketing portals while partnering with engineering teams to minimize downtime. This is an exciting opportunity for a customer-focused IT professional looking to build a rewarding career in healthcare technology.

Here’s what you’ll be doing: * Diagnosing and resolving IT support incidents at first contact using proactive questioning, technical expertise, and remote tools. * Supporting clinical and desktop applications, hardware, printers, and network connectivity across multi-channel support platforms. * Documenting troubleshooting steps, known issues, and permanent solutions within the knowledge base to ensure seamless team alignment. * Escalating complex or recurring technical issues to specialized support teams while maintaining complete ownership of the customer experience. * Participating in a rotating on-call, evening, and weekend coverage schedule to ensure continuous operational availability.

Associate’s degree in Computer Science, Information Systems, or a related technical major (or equivalent combination of education, experience, and certifications). * 6+ months of IT support experience, preferably within a high-volume contact center, help desk, or healthcare environment. * Demonstrated ability to troubleshoot and diagnose Microsoft products, hardware, and clinical/healthcare applications. * Superior customer service and communication skills with a commitment to maintaining confidentiality and user satisfaction. * A private, dedicated home office space with a strong wired internet connection.