Technical Support Specialist

111 SIGN, INC

Charleston, WV, United States

23 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Job source

www.careerjet.com

Tech stack

Computer-Aided Design BASIC (Programming Language) Software Troubleshooting

Job description

111 Sign is seeking a Technical Support Specialist to provide technical assistance to customers and internal teams, ensuring the smooth operation of printing equipment, software, and order systems., * Provide technical support to customers via phone, email, or chat regarding orders, design software, or online ordering platforms

Troubleshoot and resolve issues related to design file uploads, order forms, and website/software functionality
Support internal staff with hardware, software, and printing equipment/system issues
Diagnose and escalate complex technical problems to appropriate teams or vendors
Document recurring issues and maintain a knowledge base of solutions
Assist with setup, testing, and maintenance of printing-related software and equipment
Communicate technical solutions clearly to non-technical staff and customers
Track and report support tickets, response times, and resolution rates
Stay updated on software, printers, and technology advancements

Requirements

Proven experience in technical support, IT support, or help desk role
Strong troubleshooting and problem-solving skills
Excellent written and verbal communication skills
Ability to explain technical concepts to non-technical users
Comfortable with design software, order management systems, and basic hardware/equipment troubleshooting
Strong organizational skills and attention to detail
Ability to manage multiple support tickets simultaneously

111 Sign, Inc *