IT Support

REQ Solutions

Lexington, SC, United States

8 days ago

Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

3 years minimum

Compensation

$62,400.0

Working hours

Shift work

Job source

www.indeed.com

Tech stack

Microsoft Windows Wireless LAN Android Software Development Apple IOS BIOS Computer Networks System Configuration Data Recovery Dynamic Host Configuration Protocol Desktop Computing Device Drivers Domain Name System (DNS)

+20 more

Firmware Virtual Private Networks (VPN) Local Area Networks Microsoft Office Microsoft Software Networking Basics Routing Remote Desktop Services TCP/IP Virtual Local Area Networks Wi-Fi Technology Data Logging Extensible Firmware Interface Peripherals Information Technology Deployment Automation Laptops Printer Maintenance Hardware Infrastructure Network Server

Job description

Identify, manage, escalation, and resolve technical issues. Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks.
Troubleshoot all information technology issues, including software, hardware, and networking. Monitor installed systems, identify problems, and take corrective action.

Roles and Responsibilities:

Provide basic technical support to Clients. Troubleshoot application issues, basic diagnosing of the desktop/laptop software problems.
Supporting local users at the Lexington, SC facility with laptops, printers, warehouse Android devices. Logging tickets for work performed.
Warehouse and office cubicle environment. Moves throughout the building to assist users.
Goes into the warehouse wearing vest and steel toes shoes for printer maintenance.

Requirements

3 - 5 years of related work experience, or an equivalent combination of education and experience.
Previous experience troubleshooting desktop, printer and notebook issues.
Very strong user and support of MSOffice.
Ability to install, configure, troubleshoot, and maintain operating systems issues.
Knowledge of user profiles, permissions, registry, and system recovery tools.
Experience with imaging and deployment tools
Hardware and Peripheral Troubleshooting
Hands-on experience diagnosing and repairing desktops, laptops, printers, scanners, and mobile devices.
Understanding of BIOS/UEFI, hardware drivers, and firmware updates.
Ability to replace hardware components and manage inventory.
Networking Fundamentals
Basic knowledge of TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting.
Ability to diagnose connectivity issues and work with networked devices.
Understanding of remote desktop tools (e.g., RDP, Teams, LogMeIn).
Ability to clearly explain technical issues to non-technical users.
Active listening to understand user problems accurately.
Written communication skills for documenting issues and resolutions in tickets.
Important when guiding users through troubleshooting steps.
Ability to analyze issues, identify root causes, and implement effective solutions.
Balancing urgency with a methodical troubleshooting approach.

(Technical, Support, Client, Desktop, Hardware, Software, Windows, Laptops, Workstation, Printers, Installation, Configuration, Troubleshooting, Networking, Active, Directory, Ticketing, ITSM, Microsoft, Office, IOS, Android, VPN, VDI, DHCP, DNS, TCPIP, VLAN, Routing, LAN, WLAN, Servers, Assets, Inventory, Documentation, Onboarding, Offboarding, Conferencing, Audio, Video, Repairs, Deployment, Security, Customer, Communication, SLA, Escalation, Maintenance, Operations, Infrastructure, Peripherals, Technician)