IT Operations Manager

Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats., Advance how our customers operate while you advance your career. Join GDIT as an IT Operations Manager and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.

As an IT Operations Manager you will help ensure today is safe and tomorrow is smarter.

• Lead day-to-day IT operations for the ensuring 24/7/365 availability, performance, and reliability across all service towers
• Direct the response to high-visibility outages and critical incidents, including triage, escalation, root cause analysis, and implementation of corrective actions
• Partner with engineering teams to integrate new technologies, upgrades, and enhancements into steady-state operations with minimal disruption
• Maintain operational dashboards, metrics, and reporting to customer leadership; ensure compliance with SLAs, KPIs, and performance objectives
• Manage operational documentation, SOPs, work instructions, configuration baselines, and runbooks to ensure consistent and repeatable service delivery
• Ensure adherence to the client policies, including cybersecurity (RMF), vulnerability management, policies, supply chain security, and audit requirements
• Lead continuous service improvement initiatives, leveraging automation, monitoring, analytics, and operational best practices
• Support planning, scheduling, and coordination of upgrades, maintenance windows, and enterprise service changes

• Eight (8) years of experience encompassing multiple disciplines (for example: System Engineering, Network Engineering, Client Server, Service Operations, Security, and/or Voice Video & Cloud)
• Four (4) years of experience overseeing and managing O&M Support Services to include IT Sustainment Activities, IT procurement, system security, asset management, mission support, operations support, and system maintenance.
• Four (4) years of experience designing, implementing and maintaining cloud, Linux, windows domains, network, telephony, hypervisor and hyper-converged environments.
• Four (4) years of experience troubleshooting of multi-segmented complex systems.
• Active TS/SCI w/poly clearance, * Master’s Degree in an Information Technology field
• Eight (8) years of experience within a classified environment

• Current certifications in CISSP and/or ITIL

• Four (4) years of experience designing, architecting, and implementing innovative methods to meet mission objectives and assess opportunities for innovation.
• Two (2) years of experience identifying improvement areas (i.e., performance, automation of enterprise monitoring) and suggesting design criteria for the development of solutions.

Work Requirements

Years of Experience

8 + years of related experience

• may vary based on technical training, certification(s), or degree Certification

ITIL 4 Foundation | PeopleCert - PeopleCert Travel Required

The likely salary range for this position is $161,500 - $218,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.