Broadcast IT Support Engineer

We are seeking a technically sharp and client-facing Broadcast IT Support Engineer to join a tight-knit 5-person support team maintaining the operational backbone of NBC Sports Group’s infrastructure. In this role, you will provide hands-on desktop, studio production, and networking support-interfacing directly with all levels of the business to troubleshoot critical technical issues under pressure. Whether based on-site at production facilities or deployed to domestic and international sporting venues, you will ensure seamless technology execution across broadcast, IT, and networking environments., * Maintain the operational status of NBC Sports Group’s infrastructure, providing 24/7/365 on-site technical support and occasional on-location travel.

• Deliver Tier 1 and Tier 2 desktop support, local application troubleshooting, and issue resolution for networks, local servers, printers, remote access, and file shares.
• Travel to support on-location live broadcast sporting events both domestically and internationally.
• Analyze, segment, isolate, and resolve client service requests or escalate to specialized teams when requirements exceed scope.
• Learn fundamental operations of specialized departmental software, hardware, and broadcast systems.
• Adhere to standard operating procedures and accurately log all incidents using enterprise tracking software.
• Apply solid working knowledge of networking concepts-including TCP/IP, LAN/WAN, VLANs, DHCP, DNS, routing, switching, and firewalls-to diagnose connectivity breakdowns.

• Experience: 2 to 4 years of applicable IT helpdesk, desktop support, or studio production technical experience within a fast-paced environment (broadcast/media industry experience supporting NFL/NBA coverage is strongly preferred).
• Technical Foundation: High-level proficiency with Apple OS X and Microsoft Windows (desktop/server environments); Linux/Unix experience is a distinct plus.
• Networking & Systems: Working knowledge of core networking protocols and infrastructure (TCP/IP, DHCP, DNS, LAN/WAN, switching, and routing).
• Soft Skills & Communication: Exceptional interpersonal skills with an outgoing, friendly presence capable of building rapport with all levels of business stakeholders. Must be able to remain calm, professional, and composed under high-pressure live broadcast environments.
• Credentials: Valid U.S. driver’s license required; a valid passport is preferred to support international travel.
• Education: Bachelor’s degree (B.A. or B.S.) from an accredited four-year institution, or an equivalent combination of education and hands-on technical experience.

For temporary assignments lasting 13 weeks or longer, AllSTEM Connections is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AllSTEM Connections participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. _Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.