Power BI Reporting Analyst

Dashboard Operations Leadership Communication Presentations KPI Reporting Decision Making Customer Service Ad Hoc Reporting Data Warehousing Business Problems Influencing Skills Business Valuation Data Visualization Reporting Solutions Project Coordination Microsoft SharePoint Business Requirements Business Intelligence Full Stack Development Continuous Development Artificial Intelligence Business Transformation Microsoft Power Platform Strategic Decision Making Contact Center Operations SQL (Programming Language) Influencing Without Authority Operational Performance Management Computer Security Awareness Training, * Partner with business stakeholders and contact center leadership to gather reporting requirements and understand operational needs.

• Design, develop, and maintain Power BI dashboards, scorecards, and reporting solutions.
• Create meaningful visualizations that help leaders make data-driven decisions.
• Build and maintain KPI reporting related to customer experience and operational performance.
• Collaborate with IT and data teams to identify, validate, and leverage data sources.
• Write SQL queries to extract, analyze, and validate data.
• Investigate data discrepancies and ensure reporting accuracy.
• Support ongoing dashboard enhancements and ad hoc reporting requests.
• Train end users and stakeholders on dashboard functionality and reporting capabilities.
• Document reporting requirements, processes, and reporting standards.

• 3+ years of experience in reporting, analytics, business intelligence, or data analysis.
• Hands-on experience building and maintaining Power BI dashboards and reports.
• Experience gathering business requirements and translating them into reporting solutions.
• Strong SQL skills and experience working with large datasets.
• Strong understanding of data visualization best practices.
• Experience working directly with business stakeholders and leadership teams.
• Excellent communication, presentation, and documentation skills.
• Ability to balance multiple reporting priorities in a fast-paced environment., * Contact center, customer service, operations, or customer experience reporting experience.
• Familiarity with metrics such as:
• Service Level
• Average Handle Time (AHT)
• Customer Satisfaction (CSAT)
• First Call Resolution (FCR)
• Occupancy
• Abandonment Rate
• Volume Forecasting
• Experience with Power Platform tools.
• Exposure to data warehousing concepts.
• Experience coordinating projects or reporting initiatives.
• Experience with SharePoint or enterprise content management systems., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., Microsoft Excel Lifting Ability Microsoft Office Microsoft Outlook Energy Management Technical Services Job Safety Analysis Organizational Skills Intellectual Curiosity Occupational Safety And Health, Tampa, FL*On-Site

Sales Phone Sales Adaptability Merchandising Lifting Ability Property Damage Fine Motor Skills Selling Techniques Valid Driver’s License, Leadership Management Innovation Purchasing Creativity Scalability Market Data Communication Cisco Routers Civil Defense Self-Motivation Problem Solving Network Routing Ancient History Network Switches Technical Issues Routing Protocols Wide Area Networks Industry Standards Engineering Support Local Area Networks CompTIA Security+ CE CompTIA Certification Network Infrastructure Technical Documentation Border Gateway Protocol Cyber Security Policies Human Relations Movement IAT Level II Certification Network Performance Management Troubleshooting (Problem Solving) Extensible Authentication Protocol CompTIA Cybersecurity Analyst (CySA+) Enhanced Interior Gateway Routing Protocols Cisco Certified Network Associate Security (CCNA Security)

• Build enterprise-level reporting solutions used across the customer experience organization.
• Join a stable, growth-focused company with strong career advancement opportunities.
• Competitive compensation, comprehensive benefits, 401(k) match, tuition assistance, wellness programs, and continuous learning opportunities.

Job Type & Location

This is a Contract to Hire position based out of Tampa, FL. Pay and Benefits

The pay range for this position is $45.00 - $50.00/hr.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.