Technical Support Specialist - Security Systems

The ADI Technical Support Department is responsible for providing technical customer support and offers both pre-sales and post-sales assistance for over 300 products from 15 to 20 different vendors, covering all aspects of the fire and security industry.

We are seeking a motivated individual who is eager to develop their expertise within the security and fire protection sector and deliver a high level of technical support to ensure an excellent customer experience. The goal is to contribute to the success of the customer service function, enhancing customer satisfaction, retention, and profitability., * Learn, under the guidance of experienced technical staff, to understand project requirements and system functionality

• Assist with remote site surveys (as required) to gather site information and identify potential challenges.
• Support senior technicians in diagnosing technical issues and determining appropriate solutions.
• Participate in classroom and hands-on training programs to develop technical and customer support skills.
• Contribute to the timely and accurate preparation of service reports and documentation.
• Develop an understanding of customer requirements and assist in preparing recommendations.
• Support customers with installation methods and procedures.
• Assist in monitoring project progress and reporting updates to senior team members.
• Learn how to collect key metrics and data to support reporting and analysis.
• Support the delivery of training and development programs for internal teams and customers when required.

• Initial experience with electronic products through academic projects, internships, apprenticeships, or professional experience.
• Fluent Flemmish/Dutch and French is required; English skills are an advantage.
• Strong proficiency in Microsoft Word, Excel, and PowerPoint.
• Excellent verbal and written communication skills.

WE VALUE:

• Network or electronics-related certifications are desirable.
• Networking knowledge is an advantage.
• Strong analytical thinking and attention to detail.

• A friendly and supportive working environment.
• Hybrid working 3x onsite/2x from home
• Exposure to exciting projects involving cutting-edge technology.
• Career development opportunities within a global organization.
• Competitive salary with an annual performance-based salary review